Operations Support Manager Control Centre

**About the role**

Ventia’s contract with the Department of Justice are seeking a well-organised and efficient **Operations Support Manager - Control Centre** to join the Court Security & Custodial Services (CS&CS) team based in Canning Vale. This role comes with the added security of being offered as a full-time permanent position with free parking on-site.

In this varied and fast-paced role, your primary responsibility is to assist the Logistics Manager in coordinating the day-to-day operation of the Control Centre and the movements of People in Custody (PIC). This role is pivotal as it provides vital support to assist with the delivery of successful outcomes and acts as a key point of contact between relevant Justice personnel and all other associated partner agencies involved across the contract.

**About you**

You are approachable and possess excellent stakeholder engagement skills and you naturally adopt a collaborative and team-based approach to people management. You are analytical and a natural leader who can drive and embed best practice service delivery through the commitment of our people, to ensure project outcomes are met in a cost-effective manner.

You possess exceptional organisational capabilities and can identify and prioritise problems and issues, generate solutions and work collaboratively to achieve mutually beneficial outcomes. You have a high degree of motivation, energy and initiative, with the capacity to deal with multiple and often conflicting priorities. This, coupled with your great sense of humour will contribute to your success in this role.

**Key duties but not limited to**:

- Oversee the Control Room Operations and act as first escalation point for Control Room queries
- Submit finance requests for flight/hotel/vehicle bookings
- In liaison with Control Room Supervisor, ensure Staff rosters are prepared to adequately cover the shift patterns of the Control Centre and that staff are available for work
- Carry out daily submission of staff online time sheets
- Checking of daily incident reports
- Report on Monthly Mitigation requirements and DoJ auditor notifications
- Attend required site visits
- Supervise the daily planning of each operational zone within the Control Room, to ensure efficiencies and best use of resources
- In liaison with Control Room Supervisor, implement and monitor procedures to meet contractually agreed KPIs and the avoidance of penalties
- Identify and produce timely management information
- Ensure appropriate communications occur with agencies in courts and custodial facilities if a journey is not running to schedule
- Assist the Control Supervisor to manage the communications and initial command and control when emergencies and incidents occur in accordance with Contingency Plans and liaise with emergency services and other agencies, as necessary
- Manage and develop control room staff to include annual appraisals
- Actively participate in the Performance and Development Review process, ensuring alignment to the performance pillars - Perform, Grow, Develop, and Innovate
- Carry out all work activities upholding the Company values of Integrity, Ingenuity, Collaboration and Challenge
- Positively contribute to a diverse, inclusive, and fair work environment, free from discrimination, bullying and harassment

**Skills and experience**:

- Diploma in Leadership and/or relevant experience
- Demonstrated experience in an operational environment and knowledge of legislation and associated requirements
- A collaborative management style and the ability to forge highly productive internal and external working relationships
- Personable and professional, with a strong capability to remain objective, unbiased and balanced in challenging environments
- Proven experience in a leadership role
- Excellent written and verbal communication skills
- Ability to lead and manage a team under pressure
- Computer literacy (MS Office suite and databases) and ability to navigate reporting tools and Government based systems

**Other special conditions**

The incumbent to this position must have Australian Work Rights and have the ability to obtain and maintain a suitable Australian Federal Police Check National Police Check and be prepared to undergo a pre-employment medical including a drug & alcohol test in order to be eligible for this position.

**Benefits**

Ventia offers you a flexible, supportive and inclusive work environment where you matter. In addition, you will find a stimulating and rewarding working environment where we take our peoples careers seriously and help them to learn and grow.

This role comes with the added security of being offered as a permanent position with consideration of future flexible working requirements.

**About the company**

Ventia is one of Australasia’s largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastruct