Junior Receptionist

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Next Health is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia, South Australia and the Northern Territory.

We are seeking a junior Receptionist who has strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills and excellent attention to detail.

To deliver a range of high quality, customer-focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.

The Receptionist is responsible for the smooth running of the reception area, providing high quality customer service to external and internal customers. This role is also responsible for providing a range of professional, courteous, high quality front office telephony, reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.
- Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
- Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
- Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
- Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:

- Notify consultants of any last-minute changes to the appointment schedule.
- Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation.
- Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
- Deposit banking.
- Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
- Process billable cancellations.
- Chaperone as required.
- Provide support to consultants eg retrieving radiology, photocopying etc as required.
- Confirm appointment attendances, both locally and regionally.
- Manage the effective day-to-day operation and professional appearance of the reception and patient waiting areas; and carry out the set-up, preparation and cleanliness of the reception, waiting room and consulting rooms.

**Qualifications**
- Full WA driver’s license and own transport.
- Experience in coordinating and delivering a range of high quality, customer focused business administration support.
- Ability to effectively assist challenging consultants, customers, clients or visitors.
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).

**Additional Information**
- A customer driven approach.
- Capacity to demonstrate resilience when faced with challenging matters.
- Demonstrated ability to provide excellent customer service to both internal and external customers.
- Must have excellent verbal, written and interpersonal communication skills.
- Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
- Demonstrated ability to work independently and within a group environment.
- Ability to work harmoniously with a diverse group of stakeholders.
- Demonstrate a high-level regard for confidentiality and privacy.
- A personal approach which is respectful, positive, enthusiastic, friendly and helpful.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people fro