Event Operations(Delivery) Manager

**Company Description**
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.
**Job Description** Role and Responsibilities**

**Team Management (10%)**
- Recruiting - We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.
- Training & Onboarding - You will be able to adopt, learn and train others to follow our standard operating procedures

**Delivery / Operations (90%)**
- Operate as the lead for all learning events (both virtual and in-person)
- Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event
- Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required
- Create, customise and configure virtual event registration links, invitations and reminders
- Upload content and create custom virtual meeting layouts and event flows
- Liaise with printers, travel partners, venues and flight agencies
- Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
- Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.
- Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar reminders
- Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
- Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
- Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
- Generate and download reports: registrations, attendance, polling responses, and Q&A
- Process, upload and retrieve webinar recordings
- Research and stay on top of trends and new tools in the virtual event space
- Basic editing skills (videos, voice notes) or working with suppliers to deliver
- Some sales support - case studies, feedback reports, course promotion support

**Qualifications** Qualifications**
- 2+ years professional experience in an event / customer / learning / training operations capacity
- Knowledge and understanding around customer and event operations
- Proficient in MS Office programmes

**About You**
- A calming presence with the ability to coolly trouble shoot issues during a live events
- Ability to stay focused, energized, calm, collected and organized while managing multiple projects
- Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc. (Moodle or any LMS platform is a huge plus)
- Detail-oriented, tactile communicator, extremely organized - you love a process
- Most important - a great team member, always willing to help where possible, always looking to improve and innovate, you take pride in outcomes and come to work with a smile on your face

**Additional Information**

Our benefits include:

- ** Freedom & flexibility**: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- ** Great community**:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- ** Broader impact**: take up to four days per year to volunteer, with charity match funding available too
- ** Career opportunity**: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- ** Time out**:annual