Account Manager

**Ready to make an impact in healthcare technology?**

At efex, no two days are the same. As an **Account Manager - Healthcare**, you’ll play a pivotal role in helping medical practices, specialist clinics, and allied health providers run smarter, simpler, and more efficiently through the right technology solutions.

This is your chance to combine client success with meaningful industry impact, supporting the delivery of better patient and practitioner outcomes while growing your own career in one of Australia’s leading IT and digital services companies.

**Who We Are**

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.

**The Role**

We’re looking for a confident relationship builder with a passion for healthcare and technology to join our **Sydney** team.

As our **Account Manager - Healthcare**, you’ll manage and grow relationships across private medical practices, specialist clinics, and allied health providers, acting as both a trusted advisor and customer success partner.

In this role, you’ll:

- Build strong, trusted relationships with clients across the healthcare sector
- Proactively identify client pain points and coordinate resolutions with service delivery teams
- Conduct regular account reviews to ensure satisfaction and uncover growth opportunities
- Translate IT and digital solutions into meaningful business outcomes for healthcare clients
- Leverage efex IT stack, including Modern Workplace, Cloud, Cybersecurity, and Unified Communications, to recommend tailored solutions
- Stay informed on emerging healthcare technologies, compliance requirements, and workflow trends
- Collaborate closely with Service Delivery Managers, Engineers, and Project Teams to ensure seamless service

**What We’re Looking For**
- Proven experience in account management, customer success, or practice management within a healthcare environment
- Strong understanding of healthcare operations, patient flow, and administrative processes
- Excellent communication and relationship-building skills
- Ability to translate technical concepts into clear business benefits
- A proactive mindset and genuine interest in improving practice efficiency and patient outcomes
- Flexibility to support clients outside standard business hours when required

**Bonus points for**:

- Experience in an MSP or IT solutions environment
- Familiarity with Practice Management Software (e.g. Genie, Best Practice, Medical Director, Clinic to Cloud)
- Knowledge of healthcare billing systems, compliance frameworks, or integrations

**What We Offer**
- **Competitive salary + commission structure**: we reward performance and results
- **Supportive, down-to-earth culture**: collaboration and respect are at the heart of efex
- **Birthday leave**: enjoy your special day off on us
- **Wellbeing leave**: take up to two days from your personal leave each year to focus on your wellbeing
- **Career growth opportunities**: whether your future is in senior account management, technology solutions, or leadership, efex gives you the platform to succeed
- **Purpose-driven impact**: help healthcare providers deliver better care through smarter technology

**Why Join efex?**

This is more than an account management role, it’s an opportunity to make a genuine difference in the healthcare industry. You’ll help practices improve efficiency, patient experience, and compliance, all while working within a supportive, forward-thinking national organisation.

**Company Overview**: