Trainee Sales Trader

Job Title

Trainee Sales Trader

**Job Description**:
Join the game-changers

As a team member of Trading Services, you will serve as the first point of contact for our clients, providing them with personalized assistance and support.

You will act as the bridge between our clients and the wider business, ensuring that clients are informed about their accounts and that their feedback is effectively communicated to the business. You will provide a level of trust and confidence in our services through your exceptional customer service skills to ensure that our clients have a positive experience with IG.

You will report to a Trading Services Team Leader, who will be your direct supervisor and will provide guidance and support as you familiarize yourself with your new role. Your team leader reports to the head of the Trading Services APAC, who oversees the broader objectives of our team.

Who we are

IG is a forward-thinking and innovative FinTech, positioned as a global leader in online trading and investments. We have been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading and today, our award-winning in-house platforms and apps provide over 400,000 active global investors with fast, reliable, and flexible access to over 17,000 global financial markets.

With operations in 20 countries and across five continents, we know our success is only possible because of our people, who we encourage and empower to be brave, determined, and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.
- Our purpose is simple, to power the pursuit of financial freedom for the ambitious._

What you’ll deliver
- Educate clients on the risks and benefits associated with trading by communicating clearly and effectively.
- Liaise with cross-functional teams such as Dealing, Payment Operations, and Compliance for assistance in servicing client needs.
- Collaborate with cross-functional teams mentioned above to improve process and overall client experience.
- Resolve a range of client disputes varying in levels of complexity, in line with requirements of dispute resolution bodies such as AFCA, by employing problem-solving skills to address and resolve the query.
- Once you pass the trade execution test within your first 12 months, you will help clients execute trades on their account across our OTC and exchange traded products.

Your performance will be measured based on:

- Achievement of productivity and client satisfaction KPIs.
- Adherence to daily schedules.
- Quality of your client interactions.
- Your contribution to the team through sharing ideas, knowledge, and experience.
- Any discretionary work demonstrated through value adding initiatives outside the scope of your usual responsibility.

Who you’ll be
- A university degree-level education in any field.
- Experience in delivering excellent client service.
- Demonstrative interest in financial markets.

What you’ll get

Excellent corporate culture, where everyone is treated with respect. You will get good mentorship, supportive and a close-knit team in addition to this you will have significant exposure to working with global teams from various countries across the Group. This is a fast-paced environment that takes pride in being early adaptors of new technologies.

As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:

- Matched giving for your fundraising activity
- Work-from-home opportunities
- Performance-related bonuses
- Health insurance
- Online career-focused technical and leadership trainings e.g. unlimited access to LinkedIn Learning platform
- Contribution to gym memberships and more
- A day off on your birthday
- Two days’ volunteering leave per year
- Participation in Employee Share Schemes Employee assistance programme

Where you’ll work
- As part of our hybrid working environment, you’ll split your time between home and the office but will require on average 2 days a week in the Melbourne office to collaborate with colleagues and the wider teams.

Number of openings

1