Customer Service

2 days ago

Melbourne, Australia Posty Hire Pty Ltd Full time

Great opportunity to progress your career
- Well established ecommerce leader
- Onsite parking, gym plus more

**Our Client**

Our client is a well established and growing ecommerce leader. They comprise a portfolio of emerging and respected international brands and their mission is to bring new, innovative, and superior quality brands and services to our customers in the Australian market. They have a collaborative and close knit team culture that prides itself on working together and celebrating success.

**The Role**

The Account Coordinator role will join an existing and experienced dedicated Account Management team, responsible for liaising directly with a portfolio of distributors to meet their clients merchandising demands.

The role will need to be confident managing the demands of a wide range of accounts; from distributors looking after the worlds largest brands to smaller independent businesses.

Specific duties will include:

- Undertake training and continually work to develop expert product knowledge across a large range of products & services
- Optimise strong client relationships to upsell & build new business opportunities
- Effectively communicate with in-house production teams to ensure orders are accurately briefed and successfully produced in-line with customer expectations
- Leverage inbound & outbound customer interaction to positively increase business profile and improve customers knowledge of relevant products and services available
- Participate in product launches, both online and in person with clients to educate them about industry trends, new brands, services or products, communicating their relevance and highlighting potential opportunities for their business
- Use extensive product knowledge and innovative problem-solving skills to provide unique product solutions tailored to client’s budget and brief.
- Manage multiple deadlines and demands simultaneously, while meeting customer needs
- Work as a team to ensure a high level of customer service standards

**About You**

Our client is looking for someone who thrives on giving a great service experience to their clients. You are also someone that is proactive and likes solving problems. Experience within a B2B experience is preferred so coming out of a customer service/sales/admin coordinator type role is ideal.

In addition:

- Expert organisational skills
- Confidence in managing deadlines & prioritising tasks
- Ability to find solutions or alternatives where required
- Comfortable & competent in using a range of different computer systems
- Ability to work in a fast-paced environment under pressure
- Not afraid of hard work and putting in the extra miles when needed
- Sales experience is preferred - but not essential

**Benefits**

There are some great perks of working with this client which include onsite parking, access to free gym and pt sessions, coffee machine and regular staff lunches

**Next Steps**

For a confidential discussion, please call Richard OBrien on 0416 358 568 or to apply, please click the link below.

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