Customer Care Manager

1 week ago

Greater Adelaide SA, Australia Silverchain Full time

Do you have experience in community care and client case management, with advocacy skills to ensure that clients’ needs are being met?_
- Are you comfortable visiting aged care clients in their homes and working collaboratively with internal teams?_

Your role will be to case manage and care for elderly clients in the South & West areas of Adelaide who live in their own homes. Key to this role will be to regularly communicate with client and their families, our clinical, scheduling and service delivery teams, as well as external providers, to ensure a smooth and comprehensive care experience.

**What’s on offer**
- Full-time, permanent role.
- Manage your own schedule each week while working autonomously from home and within the community.
- Working for a non-profit organisation, you have the opportunity to salary package up to $18,500 tax free.

**What we’re looking for**
- Experience in community-based case management is ideal.
- Experience with managing Government funded in home aged care services and budgets an advantage.
- Current driver’s licence and a reliable vehicle with minimum Third-Party insurance
- Strong communication skills, both verbal and written.
- Demonstrated empathy and compassion.
- Excellent problem-solving abilities and critical thinking skills.
- Good organisational and time management skills.
- Cultural competence and the ability to work with diverse populations.
- Advocacy skills to ensure clients' needs are met.
- Collaboration and teamwork skills to work effectively with interdisciplinary teams.

**The role**

As a Customer Care Manager you will:

- Manage a caseload of community-based older Australians with their Government funded aged care services delivered in their homes.
- Assess clients’ needs and develop personalised Care Plan.
- Manage clients’ funding budgets in accordance with government program guidelines, to ensure each client's care requirements are met.
- Onboard new clients and proactively manage existing clients utilising a compassionate, person-centred approach.
- Collaboration with our clinical, scheduling and service delivery teams will be crucial to delivering comprehensive care.

**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

**How to apply

  • Care Manager

    6 days ago

    Greater Adelaide SA, Australia 101 Home Care Full time

    **Job description** We are currently seeking a Client Care Coordinator for our growing home care company. 101 Home Care is an approved provider of Government funded Home Care Packages. We operate in the greater Adelaide region. The role will involve: - Managing clinical needs of our clients - Coordinating services and monitoring client budgets - Employing...

  • In-home Care

    6 days ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides **in-home aged care,** supporting people to live independently. For over 15 years, we have been supporting older people, and people living...

  • In-home Care

    2 days ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older...

  • Personal Care Assistant

    1 week ago

    Greater Adelaide SA, Australia Salveo Care Full time

    **Why Choose Salveo Nursing?** CARE is at the heart of what we bring to our residents living in the community, we are a care-driven organization, continually working in the community to improve the quality of lives of our elderly clientele living in their own homes. **Location**: Adelaide, Greater Adelaide. South Australia **We Seek**: As a Personal Care...

  • Customer Care Consultant

    3 days ago

    Greater Adelaide SA, Australia McMillan Shakespeare Full time

    We are dedicated to delivering outstanding customer experiences and providing high level service and support. We’re looking for enthusiastic individuals with a customer first focus to join our team. At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives where we believe customer is always first, everyone matters and strive...

  • Care Manager

    1 week ago

    Greater Adelaide SA, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Working with clients and their families supporting them in managing services in their home. About the role Calvary Home Care - Adelaide is looking for a new HCP case manager to...

  • Domestic Cleaners/assistant

    2 days ago

    Greater Adelaide SA, Australia Just Better Care Full time

    Are you an experienced cleaner who is passionate about making a positive difference in your local community? - Support customers in your local area and choose hours that suit your lifestyle. **About us**: Embark on a rewarding journey with Just Better Care, where, across Australia, we have been providing unparalleled in-home aged care and disability support...

  • Customer Care Managers

    1 week ago

    Adelaide, South Australia Healthcare Australia Full time

    2 x Full-Time contract, Hybrid position- Adelaide, South Australia location- Looking to establish your career in Aged Care with a Leading ProviderHealth Care Australia are currently looking for ** 2 x****Customer Care Managers** to become valued members of our Homecare team in Adelaide.HCA provides leading aged care support services across the Nation through...

  • Customer Admissions Manager

    2 weeks ago

    Adelaide, South Australia Infinite Care Full time

    Our RoleReporting to our National Sales & Admissions Manager who is based at our Gold Coast Corporate office, the Customer Admissions Manager (CAM) is responsible for driving sales and occupancy, plus maintaining strong relationships with residents and partners within our organisation.Our vision at Infinite care is: Aged Care Provider - Redefining a New...

  • Customer Care Manager

    2 weeks ago

    Adelaide, South Australia Healthcare Australia Full time

    Full-Time contract, Hybrid position- Adelaide, SA location- Looking to establish your career in Homecare/Aged Care**Healthcare Australia** 'HCA' is a national specialist healthcare staffing and direct care service provider that has a strong value set that believes in ethical business practice in providing effective support staff to Homecare and NDIS...