Pre-sales Solution Consultant

**Job Description** For a winning team that is evolving. Forward with Cuscal.**

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50.

**We are looking for a Pre-Sales Solutions Consultant to join our Business Development Team**

The Pre-Sales Solution Consultant is a client facing role focused on supporting clients in the pre-contract phase. The role is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and Clients up for success. You will:
**1) Lead Pre-Sales and Discovery**
- Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities
- Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented
- Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.
- Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions

**2) Solution Design & Documentation**
- Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work
- Document, analyse and communicate challenges and solution options that address the Client needs
- Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process
- Identify potential delivery risks as well as potential mitigation strategies

**3) Solution Delivery Support**
- Provide a detailed handover to the delivery team at commencement of the implementation
- Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.
- Lead and/or contribute to knowledge management and continuous improvement activities

**About You**
To be successful in this position you will have the following skills and experience:

- Passionate about enabling excellent client outcomes.
- Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships
- Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions
- Experience in pre-sales/solutions consulting, professional services, or sales role, working collaboratively with Sales Teams, understanding the full sales life cycle & processes
- Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint
- Enterprise-level business project experience, with strong process analysis, design and documentation

**What’s it like to work here?**

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.

**Next Step