Operations Analytics Expert

For the Centre of Excellence team, we are looking for an experienced Operations Analytics Expert with strong experience in data handling who works with the front office Business Teams to establish and maintain reporting solutions that enable operational managers to track the levels of performance of services. The understanding of operational processes is crucial for the **Operations Analytics Expert** to support the business. In addition, this role includes working with stakeholders across all parts of the worldline organization to develop high quality solutions that put trusted data at the heart of decisions.

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Quality Expert, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

**Your day-to-day responsibilities include**:

- You design, develop and drive reports, allowing operational leadership to track objective performance against specified standards and targets and/or prepare for future delivery of services
- You build dashboards in MS Power BI and Salesforce that allow the business to closely monitor operational activities
- You act as a consultant - working with the team analysts (and when required with end users) to design and deliver high quality, simple & highly visual reporting solutions
- You define & own the E2E KPI Inventory - be a team expert in how KPI’s are calculated and applied.
- You define & Own data governance - be an authority on how data is procured and managed for the department
- You understand and translate business requirements for source specialists. Understand and translate source limitations, challenges and opportunities for the business analysts.
- Seek out new ways to create value from data. New attributes, new joins, new reference dimensions are all within your domain, in the pursuit of delivering insight in an efficient and attractive way
- You monitor and audit data quality
- You develop checks and tools that support data validation and (where required) cleansing.
- You may support the CS head with regards to budget & synergy tracks
- You implement best practices of Worldline Global

**Signs of success**
- You deliver Operational Dashboard to management on time
- You support the team analysts in data delivery to ensure high-quality data
- You seek for continuous improvement
- You identify any potential issues with data sources

**Skills we can’t do without**:

- You have a university degree (ideally business, finance or IT oriented) or equivalent through experience
- You have min. 3-5 years’ experience in a similar role
- You have demonstrable experience of data mining, aggregation and presentation of insight to operational teams and to senior management levels
- You have the ability to interrogate various processes to understand, isolate and extract the key items of information to convert into actionable insight for management.
- You are fluent in English (oral and written)
- You have proven experience with data visualization tools (e.g. - MS Power BI)
- You are reliable and have a sense of responsibility and commitment to results

**Skills we’d like**:

- You have experience with building reports and dashboards in Salesforce
- You prove up-to-date knowledge of data protection legislation
- You have strong management presentation skills - ability to effectively articulate complex data modelling topics to non-technical stakeholders.