Graduate Services Trainee

**Job Description Summary**:
**Title**:

- Graduate Services Trainee

**Location: Australia - Sydney, NSW**

**Overview**

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry.

As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment both remotely and at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence.

This position is a **one-year fixed term contract**.

**Responsibilities**:

- ** Remote Support**: Provide prompt service to customers via phone support and network tools to troubleshoot, resolve, or triage equipment issues, aiming for remote fix where possible.
- ** Technical call triage**: Work with the field service team to minimize equipment downtime by creating accurate technical ‘game plans’ for first-time fixes on-site.
- ** Installation and Maintenance**: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, product recalls, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
- ** Customer Support**: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
- ** Problem-Solving**: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
- ** Documentation**: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
- ** Teamwork / Collaboration**: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

**Quality / Compliance**:

- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

**Qualifications/Requirements**:

- ** Educational Background**: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
- ** Work Experience**: Fresh graduate or individuals with less than 2 years of experience
- ** Technical Skills**: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals.
- ** Problem-Solving Abilities**: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
- ** Communication Skills**: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
- ** Adaptability**: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
- ** Team Player**: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.
- ** Drivers License**:A valid drivers license will be required for this position as you will be required to attend the office and visit customer sites independently
- ** Working Rights**: Full working rights in Australia required

**What’s in it for you?**
- A competitive remuneration package and benefits; including a Company Vehicle
- Gain real world experience through a mixture of 1-1 mentorship and a comprehensive training curriculum
- Each day brings a new location, challenges, and an opportunity to work with some of the brightest minds in the healthcare industry

**Inclusion and Diversity**

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion,