Customer Relation Manager

3 days ago

Caversham, Australia Greener Grass Full time

**Greener**

**Grass**

**Customer Service Manager**

**About client**:
At Brabham Indian Market, our client is committed to providing with nothing less than the finest quality ingredients sourced directly from the subcontinent. With a perfect blend of tradition and convenience, they bring an exquisite selection of products, including aromatic spices, exotic ingredients, and authentic flavors that will tantalize your taste buds and transport you to the heart of India.

**Looking for**:
As the Customer Service Manager, you will be responsible for overseeing all aspects of our customer service department. Your primary goal will be to ensure that our customers receive a seamless and satisfactory experience throughout their interactions with our company. Additionally, you will work closely with cross-functional teams to identify areas for improvement and implement strategies to enhance our overall customer service operations.

**Roles and Responsibilities**:

- Lead, motivate, and develop a team of customer service representatives to provide exceptional service to our customers.
- Establish and maintain customer service standards, policies, and procedures to ensure consistency and quality across all interactions.
- Monitor and evaluate customer service metrics, such as response times, resolution rates, and customer satisfaction scores.
- Identify areas for improvement and implement strategies to enhance customer service operations and efficiency.
- Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and resolve issues effectively.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Stay updated on industry trends and best practices in customer service management, incorporating new techniques and technologies as appropriate.
- Plan, implement, and continuously improving after-sales services to ensure customer satisfaction, performance of purchased goods, and the enhancement of provided services.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
- Maintain accurate records and reports on customer interactions and service activities.

**Skills & Attributes**:

- Bachelor's degree, Diploma or equivalent qualification in business administration, management, or a related field.
- Minimum 2 years proven experience as a Customer Service Manager or in a similar role, preferably.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Experience in implementing and optimizing customer service technologies and systems.
- Proactive and customer-focused approach to work.

**Job Type & Salary**:

- This is a permanent full-time job.
- The base salary would be $60,000 - $70,000 + Superannuation.

**Working Hours**:

- 40 hours per week.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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