Casino Guest Services Agents

5 days ago

Gold Coast, Australia The Star Entertainment Group Full time

A new and exciting opportunity has arisen to join our brand-new Transport Team in Guest Services. In this role you will be required to lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting.

**What are we looking for?**
- Previous team leadership experience
- Exceptional, world-class standards in guest service excellence
- Polished five-star grooming and professional presentation
- Excellent systems experience including Microsoft Excel and Word
- Flexibility to work across a 24/7 rotating roster
- Exceptional planning, organisation and time management skills
- Excellent verbal and written communication skills

**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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