Hotel Guest Service Agent

2 days ago

Gold Coast, Australia The Star Entertainment Group Full time

A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. We have Casual, Part-Time and Full-Time roles available.

**What are we looking for?**
- Extensive guest service experience in Front Office/Guest Services
- Previous experience in a 5-star establishment advantageous
- Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio
- highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Night Auditor experience (highly regarded)

**What can we offer you?**
- 30% staff discounts across our award-winning venues at all 3 of our extraordinary properties
- Free meal with a new menu every single day
- Lifestyle and wellbeing discounts and benefits
- Generous Paid Leave for primary and secondary carers
- Opportunity to work with elite professionals and assets
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

  • Guest Service Agent

    3 days ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia. Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    3 days ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia.Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Overview Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    OverviewImperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast. In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay. The ideal candidate will have previous hotel or accommodation...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    Position OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast. In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay. The ideal candidate will have previous hotel or...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    Position OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast. In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay. The ideal candidate will have previous hotel or...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast. In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay. The ideal candidate will have previous hotel or accommodation...

  • Hotel Guest Service Agent

    3 weeks ago

    Gold Coast, Queensland, Australia The Star Ent Group Full time

    Hotel Guest Service Agent | The Star Gold CoastApply now Job no: 533698Work type: CasualLocation: Gold CoastCategories: HotelsSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped...

  • Hotel Guest Service Agent

    3 weeks ago

    Gold Coast, Queensland, Australia The Star Ent Group Full time

    Hotel Guest Service Agent | The Star Gold CoastApply now Job no: 533698Work type: CasualLocation: Gold CoastCategories: HotelsSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped...