City Issues Officer

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **Employee discounts program / Optional ADO available**:

- **Permanent, full-time**:

- **$99,022 - $111,457 + 12% Superannuation**

**About the role**

Are you passionate about creating safer, more welcoming public spaces? As the City Issues Officer, you’ll be at the forefront of initiatives that shape how people experience the City of Melbourne every day.

Working closely with the Program Manager City Issues, you’ll help deliver projects that improve safety, enhance public amenity, and build stronger community connections. You’ll collaborate with residents, businesses, and a wide network of internal and external partners to identify and resolve issues that affect how people feel and move through the city.

As a key liaison for customers facing complex place-based safety challenges, you will coordinate stakeholders and encourage appropriate action. Building and maintaining rapport will be essential to your success and ability to positively influence outcomes.

Your work will intersect with issues affecting vulnerable community members, particularly in the context of supporting enforcement functions. While you may not engage directly with individuals, your role will require an understanding of the broader social context and the ability to approach these responsibilities with empathy, pragmatism, and professionalism.

Joining the City Safety, Security and Amenity branch means becoming part of a bold, values-led team that responds to real issues and contributes to Melbourne’s pulse. From enhancing public amenity to building stronger community connections, we’re committed to making Melbourne a cleaner, safer, and more welcoming city for everyone.

**About you**

You are a dedicated and results-driven professional with a strong background in community safety. Your excellent customer service and stakeholder engagement skills enable you to interact with poise and authenticity in any setting and drive you to simplify the customer’s experience where possible.

You remain calm and composed in challenging environments, using your strong written and verbal communication abilities to foster trust and cooperation across diverse community groups with competing priorities. You work well autonomously or as part of a team.

**You will also bring**
- Strong analytical, research, and problem-solving skills, with the ability to develop creative and practical solutions for complex issues.
- Demonstrated experience developing constructive relationships with diverse communities, people, organisations and partners
- Demonstrated skills in project management and ability to implement outcomes using a variety of skills.
- Excellent skills in written and oral communication and an ability to proactively maintain and adapt communication styles based on organisation preferences.
- Demonstrated experience and understanding of contract management

Desirable:

- Demonstrated experience working in or with the public sector

**Why join Team Melbourne?**

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the **heart** of it all is the **City of Melbourne** - a passionate, purpose-driven organisation where your work truly matters. As part of **Team Melbourne**, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role - it’s your chance to **make a real impact**, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

**Benefits of working with us**
- **Attractive remuneration & benefits**: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- **Excellent leave entitlements**: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- **Career progression**: Career development support and opportunities to learn new skills within a creative and exciting environment.
- **Work-life balance and hybrid working**: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

**How to apply**
- Attach your updated resume
- Include a **cover letter** (max one page) outlining your relevant experience and why you're a great fit for this role.

**A few important things to note - don’t miss out**
- **We are a child safe organisation.** The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough saf