Operations Manager

**Role**:Full Time Permanent Role/ Onsite Role
- **Parking**:Available
- **Travel**:Interstate Travel Required

**Overview**:BGIS, a leading global provider of real estate management services, is seeking a dynamic and experienced Facilities Operations Manager. This role is crucial in ensuring the smooth and efficient operational delivery of services throughout the allocated regional states. The Operations Manager will manage all operational staff, including self-perform technical trades, and will serve as the primary contract interface with client

**Key Responsibilities**:

- **Operational Management**:Accountable for the day-to-day management and operational delivery of services throughout the allocated regional states.
- **Contract Interface**:Act as the primary contract interface with client, ensuring the delivery and performance of all operational services within the region.
- **Stakeholder Management**:Build and maintain strong, collaborative relationships with key stakeholders, ensuring seamless communication and knowledge transfer.
- **Leadership**:Provide proactive and effective leadership to all site staff, fostering a cohesive and positive working environment.
- **Continuous Improvement**:Identify and implement continuous improvements across all operations within the region.
- **Financial Planning**:Lead and manage all monthly, quarterly, and annual financial planning, performance management, risk management, benchmarking, and reporting activities.
- **Asset Management**:Support the Account Director in driving progress against the annual Asset Management Strategy and Asset Management Plan.
- **Communication**:Facilitate close communication across the regions, sharing best practices, innovations, and achievements across the portfolio.
- **Escalation Point**:Serve as the primary point of escalation for regional stakeholders and enable client escalation of matters for client as required.
- **Business Support**:Participate in cross-functional business support unit meetings and forums to ensure alignment and collaboration across the organization.

**Qualifications & Experience**:
**Essential Qualifications**:

- Formal tertiary qualifications such as a bachelor's degree or master's in Property, Commerce, Business, or a similar discipline.
- Industry-recognized course in Building/Facilities Management or related discipline (TAFE, Tertiary, or Property Council).
- Training in current OH&S and QA and environmental legislations and systems.Facilities Maintenance Management, Project Management, and/or Property Management qualifications.

**Knowledge & Experience**:

- Proven ability in working within an integrated services and property model delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
- Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
- Extensive experience in relationship management with external clients and contractors, with strong diplomacy and contract management skills focused on identifying and building key client relationships.
- Demonstrated understanding of current technical legislation related to the delivery of Facilities Maintenance Management.
- Significant experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
- Hands-on management experience of medium to large contract teams.
- Demonstrated experience in managing/supervising the delivery of subcontractors.
- Proven capability of working within environments using QA, OH&S, and environmental systems.
- Ability to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.

**Why Join BGIS?**

At BGIS, we are committed to creating a positive and dynamic workplace environment. We offer a competitive salary and benefits package, opportunities for professional growth, and the chance to work with a leading global organization. If you are a results-driven professional with a passion for operational excellence, we want to hear from you.
- At BGIS, we value diversity and inclusivity. We offer:

- A dynamic and supportive team environment.
- Competitive salary and benefits.
- Professional development and growth opportunities.
- Employee recognition programs.
- Paid parental and volunteer leave.Collaborative work culture that values innovation and continuous improvement.