Part Time Health Program Administrator

Are you passionate about making a difference in the health and wellbeing of others? Join our team on a part time basis as a Chronic Disease Management Program Administrator and play a vital role in supporting the administration and operations of one of our impactful Chronic Disease Management Programs. This is a 9-month contract with part-time hours, perfect for someone looking to contribute their skills and expertise to a meaningful cause.

About the role

In this role, you'll be at the heart of our mission, working closely with third-party suppliers to ensure the seamless delivery of our program. You'll assist in achieving HCF’s objectives by liaising with both external and internal stakeholders, ensuring operational efficiency and member satisfaction. Your day-to-day tasks will include following up with members to ensure the program remains fit for purpose, coordinating member enquiries and complaints, and streamlining processes to meet service level agreements. You'll also have the opportunity to provide valuable input on program enhancements, expansions, and rationalisations, contributing to effective disease management and cost reduction.

About you

To excel in this role, you'll need strong project coordination skills, excellent organisational abilities, and proficiency in Excel. Your exceptional verbal and written communication skills, coupled with a clear customer focus, will help you identify and streamline processes for greater efficiency. You'll be a team player who takes personal accountability for your responsibilities and pays great attention to detail.

Desirable qualifications include an understanding of the external operating and regulatory environment, advanced presentation skills, MS Project skills, and a background in health promotion. Experience in call centres and claims processing will be an added advantage.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

to discuss.