After Hours On-call Officer

7 days ago

Scarborough, Australia BallyCara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA® (Happiness) ethos and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Accrue a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our Lifeworks EAP and wellbeing portal

**Description**:
Reporting directly to the Customer Service Officer - Team Leader, this role will provide support for BallyCara Home Care clients and staff for all non-business hours communication whilst working from home. The ideal person will have previous experience in scheduling/ rostering/ HomeCare and administration, as well as be a team player and enjoys working independently and efficiently.

The After Hours On Call Officer will work across a two-week roster, working approximately 31 hours per fortnight between the hours of 5:00am - 7:00am and 5:00pm - 8:00pm. The successful applicant will be available to work one weekend per fortnight and various other days per week.

Travel to Scarborough would be require for training purposes and all necessary equipment for this role will be supplied including a laptop.

**Skills and Experiences**:
Essential
- Ability to answer and direct calls to the suitable person
- Follow up on calls and provide detailed handover to the CSO team
- Previous experience in administration
- Excellent problem solving skills
- Intermediate skills in Microsoft Office
- Experience in the Aged Care industry

Desirable
- Experience in scheduling
- Cert III or higher in Aged Care or relevant field (highly desirable)

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