Visitor Services Assistant

3 days ago

Brisbane, Australia State Library Full time

About the job
The role of Visitor Services Assistant supports the Visitor and Information Services branch in the delivery of a professional and responsive visitor service experience while meeting key service objectives and State Library's service commitments.
Duties and responsibilities we'll trust you with
- Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful and ethical
- Supporting the delivery of programs and services that promotes State Library's collections to the community and fosters curiosity, debate and discussion while meeting State Library's service commitments
- Participating in a high performing Visitor Services team to deliver a professional and responsive visitor services experience which meets key objectives of the Visitor & Information Services branch and organisational priorities
- Responding to general client enquiries, providing advice and information on library memberships, gathering visitor feedback and assisting clients in activities such as locating lost property
- Working effectively as a team member and undertaking front of house services. This includes the maintenance of public spaces and equipment

Undertaking day to day operations at the Library Café or The Brink including:

- sales
- cash handling
- stocking
- float reconciliation
- end of day banking procedures.
- Ensuring records management is undertaken such as updating relevant databases and visitor information records on a timely basis
- Contributing to business improvement activities ensuring relevant policies, procedures and guidelines meet best practice and State Library requirements. This includes a continuous improvement cycle for feedback, raising concerns and generating solutions
- Contributing to a productive and positive work environment in times of change and uncertainty. This includes being a proactive member of the Visitor Services team and contributing to the Visitor & Information Services branch as well as providing guidance and/or mentoring to casual employees and/or volunteers ensuing they are included, supported and well-informed
- Participating in, contributing to and/or managing financial, human resource and/or ICT responsibilities as per the organisational delegations, policies and procedures.

Applications will remain current for up to 12 months from the closing date and may be considered for identical or similar vacancies.
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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