Service Specialist

About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. It was established by a small group of doctors in 1893, who wanted to “protect themselves from actions arising out of the practice of medicine”.
Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our 850 staff has resulted in over 50% of Australia’s doctors choosing to be Avant members, delivered annual revenues of $440 million and net assets of $1.4 billion.
About The Role
The purpose of this role is to provide consistently superior service to Avant members and customers.
Through the general course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant.
About You
We are seeking a dedicated Service Specialist to join our team. As a Service Specialist, you will be responsible for delivering consistently superior service to our clients and ensuring the provision of quality work in all interactions. You will assist with member record maintenance, identify continuous improvement opportunities, and contribute to the overall success of the department.
**Key Responsibilities**:

- Deliver consistently superior service to clients, exceeding expectations.
- Ensure the provision of quality work in all aspects of service delivery.
- Assist with member record maintenance, ensuring accuracy and confidentiality.
- Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.
- Contribute actively to the overall success and goals of the department.
- Adhere to Occupational Health & Safety guidelines and promote a safe work environment.

**To be successful you will have**:

- Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.
- Attention to detail and commitment to delivering quality work.
- Ability to maintain accurate records and handle sensitive information with confidentiality.
- Strong analytical skills with the ability to identify and implement process improvements.
- Excellent communication and interpersonal skills.
- Knowledge of Occupational Health & Safety regulations and practices preferred.

**What’s in it for you**:

- Water side view in Darling Harbour (close to cafes, shops, transport, restaurants etc)
- Great work/life balance 50% WFH once fully trained.
- Immaculate offices and onsite amenities
- Supporting and vibrant team
- Career Growth within a large medical organisation

Why work at Avant?
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
Your development is our priority and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
We have a diverse and