Digital Product Manager

**Work type**:
Full Time

**Location**:
Brisbane

**Job type**:
Digital & eCommerce

**Applications close**:
**Digital Product Manager**:

- Hello. We’re Virgin Australia. And we’re back (in a big way).We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

No matter our role - we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

**Who we’re looking for**:
The objective of the Digital Product Manager role is to drive our digital agenda by crafting the vision and delivering commercial and customer outcomes for Virgin’s digital experience portfolio. Their manifesto is to meet and exceed expectations of internal and external stakeholders leading digital product development and transformation projects across our airline and membership program.

Collaboration is at the heart of all that you do, a goal can only be reached utilising the expertise and skills of others.

**What you’ll be doing**:

- Responsible for defining the product vision, articulated through a product strategy, roadmap and prioritised backlog that is clearly communicated with stakeholders
- Accountable for ensuring the commercial and customer objectives for the product experience are defined and met
- Front door for the business into digital; partners with the business to ensure that demand is accurately captured, aligned with the strategy and defined with customer/commercial focus so that it may be prioritised
- Accountable to define, measure, report and achieve KPIs at a product, portfolio, departmental and group level
- Define which features should go on the roadmap and in what order to meet customer and business needs
- Virtually lead product owners across the related portfolio of product experiences ensuring strategic alignment and delivery
- Build a solid internal stakeholder relationship strategy, positioning as a key business partner to define and deliver shared goals through digital product. Clearly communicate priorities, manage expectations and build advocacy.
- Develop and use customer research, lean canvas and market data as tools for product strategy, stakeholder engagement and business case creation
- Develop and use financial models to evaluate and plan the product lifecycle sizing up opportunities and realising delivered benefits
- Develop a consistent, 3-12 month forward roadmap to support regular, cross-business capacity planning and prioritisation
- Responsible for overseeing the creation of user stories, refining requirements and defining release and sprint goals in line with product objectives

**You’ll be great in this role if you have**:

- Relevant Bachelor's degree
- 2+ years experience in mid-senior level role in CX, product development, digital or technology
- 2+ years experience working in agile environments including leading agile projects and/or cross functional teams
- Demonstrated track record in delivering complex projects and/or transformation programs
- Proven experience in business performance reporting for senior-level audience
- Ability to navigate ambiguity and uncertainty through scenario planning and risk management approaches
- Proficient in prioritisation frameworks to ensure the most efficient utilisation of capacity
- Highly skilled in analytics and insight generation, ideally with Adobe Analytics and Power BI
- Strong willingness to be a part of a team, with high collaboration, engagement and a positive mindset
- Commercially astute with ability to use data and analytics in driving decisions
- Relevant background in digital, product, experience, customer and corporate delivery

**Desirable skills**:

- Recognised Agile product management qualification
- Airline and/or travel industry experience
- Customer research and UX design
- Understanding of airline and consumer loyalty programs

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and