Lending Consultant

1 week ago

Sydney, Australia Carma Full time

Backed by the latest technology and a state-of-the-art automotive reconditioning facility, Carma makes buying and financing pre-loved cars a seamless, hassle-free experience. From our reconditioning standards, to delivery and customer support, our customers are really at the heart of everything we do.

**About the Role
In a nutshell, we’re searching for a customer-centric Finance Consultant to help customers navigate all things related to financing their new purchase with us, including liaising with external financiers and internal stakeholders to complement the digital customer journey.

**Responsibilities**:

- Offer clarity, guidance and information through the finance journey and be able to share that information in a way that’s understood by our customers
- Promote and sell finance and insurance products whilst anticipating potential customer issues to troubleshoot and offer potential solutions for speedy resolution.
- Keep an open channel of communication with internal teams and stakeholders
- You’ll maintain compliance within regulatory frameworks

**About You**:

- Proven experience within a relevant finance environment, ideally within automotive / asset finance
- Ability to clearly explain, and sell, finance products to people in a way they understand, and an ability to negotiate
- Computer literacy skills across multiple platforms and portals, and the flexibility to embrace new technology and ways of working.
- An exceptional customer service background
- Flexible availability, open to working shifts outside of normal business hours (some weekend work or later midweek shifts may be required)

At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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