Performance Improvement Specialist Qld

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

As a Performance Management Specialist, you will work collaboratively and innovatively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance. At a high level, this includes assisting the scheme in

meeting corporate objectives aligned with assistance in maximising remuneration and improving operational and quality measure results.

**Responsibilities and duties**
- Assist in realising organisation goals by aligning processes and driving efficient results.
- Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion.
- Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance.
- Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
- Analyse scheme and DXC performance data to identify performance again remuneration objectives and areas for improvement and opportunity.
- Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team
- Assist the Senior Management Team with planning and strategic orientation.
- Provide direction to staff member/s regarding selected components and aspects of their work, as required.
- Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential.

**Required skills, experience and qualifications**
- Understanding the Workers Compensation Legislation, regulations and guidelines
- String understanding of the governing standards of practice
- Strong understanding and Agent remuneration drivers
- Highly experienced in GWCC, CRM salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc.
- Excellent oral and written communication skills
- Highly developed self-management and organisation skills
- Continuous improvement and initiative - including flexibility and ability to adapt to change
- Effective consultation, negotiation and influencing skills.
- Innovation and the ability to think laterally.
- Strong analytical skills
- Problem solving and decision making
- Relationship building
- Customer service focus

**About DXC**

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.