Duty Manager

**Duty Manager**(Pre-Opening) - Crowne Plaza Geelong**

Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations

In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.

We are currently seeking an enthusiastic and experienced Duty Manager to join our pre-opening leadership team and help build a culture of excellence from the ground up.

**A little taste of your day-to-day**

As a Duty Manager, you'll be a visible and proactive presence throughout the hotel, ensuring smooth day-to-day operations while delivering warm and efficient service. During the pre-opening phase and beyond, your responsibilities will include:
Supporting the Front Office Manager in establishing operating procedures and service standards across front office operations.

Acting as the primary point of contact for guests and team members across all departments during your shift, handling issues with a proactive, guest-first mindset.

Managing the daily operation of the hotel in the absence of senior leadership, ensuring seamless coordination between front office, housekeeping, maintenance and food & beverage.

Assisting with recruitment, onboarding, and training of front office and guest service team members as part of the pre-opening phase.

Supporting the implementation and testing of systems such as the Property Management System (PMS) and other hotel platforms.

Conducting floor walks, monitoring guest satisfaction, resolving complaints, and ensuring operational standards are upheld at all times.

Promoting IHG programs and loyalty initiatives, contributing to revenue growth and guest retention.

**What we need from you**

Previous experience in a Duty Manager or senior front office role within a premium or upscale hotel environment (pre-opening experience highly regarded).

Strong understanding of front office operations, guest service delivery and hotel systems. (Opera Cloud or similar PMS experience desirable).

A proactive, solutions-oriented mindset with excellent leadership and communication skills.

Ability to work independently and remain calm under pressure during overnight shifts.

A passion for creating memorable guest experiences and contributing to a supportive team culture.

Full Australian working rights and flexibility to work overnight, weekends, and public holidays as required.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.