Client Engagement Manager

2 weeks ago

Herston, Australia QIMR Berghofer Medical Research Institute Full time

Dynamic client focussed CDMO project management
- Onboard new clients and support delivery of project activities to ensure success
- Attractive salary packaging & superannuation options

**About QIMR Berghofer**:
QIMR Berghofer is a world-leading translational medical research institute focused on improving health by developing new diagnostics, better treatments and prevention strategies, specifically in the areas of Cancer, Infection and Inflammation, Brain and Mental Health, and Population Health. Based in Herston, Brisbane and working in close collaboration with clinicians and other research institutes, QIMR Berghofer is home to more than 600 scientists, students and non-research staff.

**About Q-GEN Cell Therapeutics**:
Q-Gen Cell Therapeutics is part of the Chief Operating Officer’s portfolio, within the Support Division. We are a TGA licensed GMP facility for the manufacture and testing of investigational cell therapy products for internal and external clients. Q-Gen provides contract manufacturing and development services to facilitate the transition from research to validated manufacturing processes.

**Role Purpose / Responsibilities**:
Applications are invited for the position of Client Engagement Manager

The following duties will apply
- Onboarding new clients, to ensure client confidence and loyalty
- Develop strong communication plans to meet client expectations and resolve issues
- Manage multiple clients through their project life-cycle, ensuring that project methodologies, standards and processes are implemented, and that client deliverables are completed within agreed timeframes, scope and budget
- Manage client involvement in GMP activities, including change control, document control and training
- Foster and maintain productive collaborations and positive working relationships with internal and external stakeholders
- Manage client meetings, including maintenance of records of meetings, decisions and actions required

**About you**:
You are required to have;
- Tertiary qualification in life sciences or health discipline
- Demonstrated record of achievement in:

- Project management techniques, tools and methodologies, covering all phases of the project life cycle
- Building effective relationships and influence clients in diverse cultural contexts
- Meeting deadlines and deliver multiple competing priorities in a complex and challenging environment
- Understanding of investigational product development and clinical trials
- Qualifications in business management (including project management) would be highly desirable

**Remuneration**:Salary range is $ 118,701 to $ 127,109 plus super and generous salary packaging. This is a full-time, fixed term appointment for 24 months.

**Closing Date**:16th March 2025

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

**What we offer**:

- Salary Packaging
- State of the art facilities
- Stimulating work setting focussed on cutting edge medical research
- Supportive and collaborative team environment
- Parental Leave provisions

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