Advice and Referral Line Worker

Strong Families, Safe Kids Advice and Referral Line Worker
Full-time - Permanent
New Town, TAS
Competitive salary and benefits
Career development opportunities
A supportive team environment
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
We have an exciting opportunity now available in partnership with Mission Australia and Department for Education, Children and Young People. The Strong Families, Safe Kids Advice and Referral Line is the first point of contact in Tasmania for people seeking information, advice, and assistance if they have concerns about a child and their family.
The Advice and Referral Line Worker conducts safety and wellbeing conversations with children, families, professionals, and community members to provide earlier intervention and better outcomes for Tasmanian families. This role uses assessment frameworks and skills to identify appropriate services to address the needs of children and families, provides information and advice, and supports professionals to increase the safety and wellbeing of children. The role involves direct client work including telephone contact whilst providing brief intervention and support.
**Qualification Requirements**:
Bachelor of Social Work or Diploma of Community Welfare Work or other tertiary qualification at Diploma or above level, which includes units of case management and supervised practical work placements in relevant fields.
**Key Selection Criteria**:
Wholeheartedly aligned with Baptcare’s Mission, Vision and Values.
Demonstrated skills and experience in working with children and families at risk, including the ability to provide advice on complex and critical cases, identify strengths and worries, formulate safety agreements, and formulate a mutual understanding of required assistance.
Demonstrated ability to establish rapport quickly including by phone and develop and maintain positive relationships to maximise the participation of professionals, families, and community members in achieving best outcomes for children and families.
Ability to draw upon varied information sources including alternate points of view to assess and analyse a situation and utilise sound professional judgement to determine next steps.
Strong written and verbal communication skills including report writing, case noting, writing complex assessments, undertaking complex and difficult phone conversations, and confidently presenting information to a range of audiences.
Demonstrated experience in engaging and working therapeutically with culturally and linguistically diverse families and Aboriginal and Torres Strait Islander people.
**How to Apply**:
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
Must have a Current valid motor vehicle license
Must have a Current Working with Vulnerable People check or willingness to obtain
Current First Aid Certificate or willingness to obtain
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.