Advice and Referral Line Worker

Full Time
Moonah
Are you passionate about making a difference in the lives of those in need? Baptcare, a leading provider of aged care, family and community services, is seeking a dedicated and compassionate individual to join our Community Services team as a Full-Time Advice and Referral Line Worker based in Moonah.
In this rewarding role, you will be the first point of contact for individuals seeking support and guidance. Your primary responsibility will be to provide caring and empathetic assistance, actively listening to their concerns, and offering practical advice and appropriate referrals to relevant services within the community.
**Key Responsibilities**:
1. Operate the Advice and Referral Line, responding to incoming calls and inquiries from individuals seeking assistance.
2. Actively listen to callers, demonstrating empathy and understanding while gathering relevant information about their circumstances.
3. Conduct comprehensive assessments to identify the specific needs and requirements of each caller.
4. Provide accurate and up-to-date information on available services, programs, and resources within the community.
5. Collaborate with internal teams and external organizations to facilitate referrals and ensure seamless service delivery.
6. Maintain detailed records and documentation, ensuring confidentiality and compliance with organizational policies and procedures.
To succeed in this role, you should possess excellent communication and interpersonal skills, enabling you to build rapport with callers from diverse backgrounds. Strong problem-solving abilities and a working knowledge of community services and resources are essential.
Together, we can make a meaningful difference in the lives of those we serve.
Only short-listed applicants will be contacted.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.