Rooms Supervisor

2 weeks ago

Palm Beach, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time

Summary

The responsibilities include assisting in overseeing the Housekeeping Department. Duties may also include training, staff development, and scheduling.

General Responsibilities include:

- Inspect guest rooms, guest hallways, and public areas.
- Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
- Programming deep clean projects.
- Counseling and interviewing employees.
- Resolving guest complaints that arise from issues encountered in the rooms.
- Following up on We care entries, working closely with Engineering to promote a successful PM program.
- Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
- The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
- Able to oversee projects on going in HSKP.
- Be part of committees relevant to the Housekeeping dept. as well as Guest experience.
- Prior supervisory experience preferred.
- Able to conduct daily pre-shift meetings.
- Maintain a positive relationship with the front office team.

**Qualifications**:

- Computer skills -Microsoft Office.
- Fluent in English, Spanish and Papiamento
- Time management skills.
- Problem-solving skills.
- Able to work under pressure.
- Customer service skills.
- Able to follow up and resolve escalated complaints
- Able to work flexible shifts (long hours when needed).
- Able to stand for long periods of time.
- Customer service skills.
- Team player.
- Detail oriented.
- Organizational skills a must.
- Excellent communication skills.
- Task driven and result oriented.
- Knowledge of Opera system, Hotsos and Rex.

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