Gaming Operations Manager

2 days ago

Rooty Hill, Australia West HQ Full time

West HQ Ltd is seeking an experienced Gaming Operations Manager to join the team.

Your experience in effectively managing teams and delivering exceptional customer service will be paramount to this role as we strive to provide the ultimate customer experience.

This position includes duties such as:

- Scheduling and managing the allocation of labour to meet operational needs
- Implementing and monitoring procedures to improve Gaming
operations
- Ensuring industry leading customer service standards
- Planning the short and medium-term resource needs of the team
- Coaching and development of the team
- Implementation of policies and procedures
- Gaming Analysis

**Who are we looking for?**

A proactive and professional leader with superior gaming knowledge including systems and procedures with the ability to create the right ambiance, atmosphere and service levels.

**What do you need to be considered?**
- A passion for the Gaming industry
- Background in hospitality within a Gaming Manager or Gaming
Supervisor role
- Demonstrated operational experience
- Diploma or Advanced Diploma of Hospitality, Frontline
Management or Business Management (or equivalent)
- Experience in supervising and performing gaming and cash
handling duties
- Conflict management, player resolution, critical reasoning skills
- Leadership in delivering a consistent, high-level of customer
service
- An understanding of current gaming compliance requirements
- Computer skills including the ability to use Excel and Word
- A willingness to work varied hours outside of 9am-5pm Mon to Fri to support the team in peak times
- RSA & RCG Competency Card

**The Perks**

Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary lunch or dinner
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Access to our corporate health fund
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities
- Free secure parking

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