CRM & Marketing Automation Specialist

2 weeks ago

South Melbourne, Australia Kathmandu Full time

Sustainability is at the heart of everything we do
- Generous staff discounts for both Kathmandu and Ripcurl
- A range of flexible working options

**About Kathmandu**
Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago. We’re on a mission to improve the wellbeing of the world by getting more people outdoors, because nature has a positive transformative effect on us all. It makes us more happy, open, free and fun. And that’s why we’re all about creating the best sustainably made outdoor gear - to get people to experience nature’s benefits more often.

We've been out there for over 30 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors.

**A little bit about the role**
We're looking for a CRM & Marketing Automation Specialist, based in our South Melbourne office. You will support the delivery and enhancement of lifecycle, marketing automation and personalisation campaigns that deliver on the Loyalty and Personalisation team strategy. Day to day you will;
- Work with IT on the implementation of any new data integrations that will enrich customer profile, segmentation, personalisation and targeting
- Ensure that usage of marketing technology is monitored and reported upon
- Support Customer Service with requests relating to loyalty member records, vouchers, subscription status or privacy matters
- Utilise suite of marketing automation and CDP tools and other technology available to build and implement effective lifecycle customer journeys
- Participate in campaign workshops to outline new opportunities or define optimisations to existing campaigns
- Implement lifecycle optimisations within the marketing technology platforms, and brief analytics team on tests to determine results of experiments
- Monitor performance of campaigns against agreed success metrics
- Implement journeys that are best practice and allow for accurate measurement and reporting
- Implement control group that are the basis of incremental uplift in performance

**What we are looking for**
- Connecting to our core activities. You will be a natural innovative storyteller with the ability to see a story where others might not.

**Ready to join us?**
- Kathmandu is committed to a diverse, equitable and inclusive workplace. Submit your CV here and join us._

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