Retail Assistant
20 hours ago
Hypop is a small business Sydney-based (Alexandria) online retailer of photography equipment. We offer complete lighting, video and studio solutions to a range of corporate, business, education, government and end-user customers including social media influencers.
The job
We're looking for someone with retail experience and technical knowledge of photo and video lighting and equipment, who loves to help others, someone who can deal with challenging situations, and is comfortable working in a small team which also includes our dog Kenji (Shiba Inu), as well as someone who first and foremost has a strong passion for the photography industry, our brand and our customers.
We will be selecting people based on the following character strengths that align with HYPOP:
- At least 12 months retail experience
- Comfortable providing photo and video advice and recommendations to customers and troubleshooting technical issues
- Passion for photography or videography or tech
- A desire to learn all facets of the business
- The ability to learn new processes and systems
- The ability to prioritise and multi-task
Your responsibilities will include:
- Providing photo and video advice and recommendations to customers
- Troubleshooting technical issues
- Identifying customers needs, identifying products that meet those needs, educating customers whenever appropriate, executing the sale and any necessary follow up
- Prioritising work and customer enquiries
- Resolving customer complaints where applicable and within specified timeframes or refer to the correct escalation point to ensure commitments are followed through to resolution
- Managing customer's warranty repairs/faulty items from start to finish
- Fulfilling online orders, picking and packing in our warehouse
- Reporting to managers
- Working hours: Mon
- Fri (8.30am-5pm)
What's in it for you?
- Diverse role working in both retail and online
- Staff discounts
- Team and social experiences
- Please do not visit or phone our office. Successful applicants will be contacted for an interview
**Job Types**: Full-time, Permanent
Application Question(s):
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice do you need for your current job?
- Do you have at least 6 months retail experience?
Work Location: In person
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