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Consultant Supplier Services

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro

**About the role**

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

As Consultant, Supplier Services, you will manage outsourced operations, including service level monitoring, delivery to the supplier governance framework, rectification of operational issues and incidents in relation to your allocated portfolio.

**Responsibilities include, but are not limited to**:

- Deliver the service catalogue in accordance with agreed service needs and expectations of our customers
- Resolve service related issues and queries from colleagues and third party suppliers, including root cause analysis and remediation of service incidents
- Provide insight and analysis for the monthly service portfolio performance reporting scorecard
- Contribute to the risk profile of the P&ES portfolio as per the enterprise risk requirements and management of business unit controls
- Engage and communicate effectively and timely with stakeholders across the Enterprise
- Facilitate and communicate effectively and timely with 3rd Party vendors via formal Monthly Operational meetings and as required
- Accountable for agenda and minute distribution and follow up with 3rd party vendors with accordance to NAB supplier governance framework principles.
- Support processes in relation to supplier contracts including new outsourcing, alterations, renewals and extensions
- Drive advocacy of service-oriented culture with strategic stakeholders as a trusted partner / key advisor for BU
- Contribute to sharing of knowledge, skills and resources between business portfolios
- Perform operational tasks and/or the wider P&ES as required to support achievement of the PU’s goals and objectives
- Contribute and influence change initiatives between business portfolios to ensure the correct outcome is implemented across NAB, third parties and customer.

**About you**
- You will have excellent written and verbal communication skills including MS Office (Word, Excel, MS Teams etc)
- Demonstrated ability to contribute to the implementation of change in an agile way
- Experience in development & delivery of change, including communications and learning strategies
- Proven experience delivering high quality innovation and productivity improvements in a complex regulatory environment
- Experience in Supplier negotiations and relationship management with third party vendors with delivery focus
- Experience in delivery of all contractual artefacts in accordance with outsourcing obligations under APRA CPS 231 and Supplier Governance framework.
- Operational Management - Experiencing managing operations with a customer delivery focus.
- Experience in banking and financial services, supplier management and specific skills with management of vendor related services.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.