Eoi - Experience Researcher

12 hours ago

Sydney, Australia Commonwealth Bank Full time

**Are you passionate about understanding user needs and creating exceptional digital experiences? CommBank is looking for talented UX Researchers across all levels of experience to join our dynamic team. We are looking to recruit a number of research roles, as well as a specialist in Research Project Management or **ResOps **- so if you’re **interested **we want to hear from you**

**About Us**

At CommBank, our team drives the Staff & Customer Experience vision across all digital and assisted touch points. Through collaboration, we deliver the best customer experience across our award-winning digital platforms. Our Experience Research Practice sits within the Human Centered Design C entre of E xcellence within the Retail Banking Digital space, and we are looking for researchers to support Retail, Business and Staff experiences.

**Roles Available**

**Experience Researcher**
- As an Experience Researcher (1-3 years), you will work in a collaborative team environment to inform the creation of effective, cohesive design solutions that meet the needs of varied users. You will support exploratory and discovery research work, usability testing, and contribute to creating a broader shared understanding of our staff and customers.

**Specialist Experience Researcher**
- As a Specialist Experience Researcher (3-10 years), you will work closely with senior researchers to prioritize research initiatives, support all user experience research activities, and advocate for research across the broader organization. You will have solid experience in a research team, with practical experience in a range of qualitative and quantitative research techniques.

**Senior Experience Researcher**
- As a Senior Experience Researcher (7-10 years +), you will lead UX research projects, plan user research for services with challenging user needs, and collaborate with designers and other researchers on projects. You will have demonstrated experience leading UX/Research projects with customer
- centred design principles and usability testing methods.

**Research Operations ( **ResOps **) Specialist**
- As a ResOps Specialist, you will be responsible for the operational aspects of the research team, ensuring that research activities run smoothly and efficiently. Key responsibilities include:

- Knowledge management, including artifact/asset archival and centralized customer feedback
- Operational strategy and process improvements ( identifying key areas of inefficiency and working with team to implement solutions)
- Screening and recruitment of participants ( taking briefs, creation and management of internal panels, coordinating with external recruiters )
- Research Logistics, including booking, and tech setup/check/support
- Managing guest logistics, such as panelist security/concierge, NDAs, and incentives
- Procurement tasks, including SoW, invoicing, and PM/PO alignment.

**What We Offer**
- Opportunities for progression and career development
- A diverse and inclusive workforce reflecting the customers, businesses, and communities we serve
- A values-driven organization that nurtures and supports our people through skill and talent development, collaboration, flexibility, and internal promotion

**Join Us**

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/09/2024

  • Team Experience Partner Nz Eoi

    2 days ago

    Sydney, Australia People Full time

    **People Partner NZ EOI - Seeking individuals to relocate to New Zealand for a supermarket transformation project. - Multiple positions with flexible start dates available.Ideal for ambitious, values-driven individuals passionate about team experiences. **We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique...

  • ▷ Urgent: UTS Chancellor’s Postdoctoral Research Fellowships

    7 days ago

    Sydney, Australia University of Groningen Full time

    UTS Chancellor’s Postdoctoral Research Fellowships - Urban and Regional Development UTS Chancellor’s Postdoctoral Research Fellowships (CPDRF) are awarded to outstanding early career researchers who wish to develop their research, teaching and learning, management and communication skills to become the next generation of leading academics at UTS. The...

  • User Experience Researcher

    2 weeks ago

    Sydney, New South Wales, Australia Quikr Full time $120,000 - $140,000 per year

    Job Title:User Experience Researcher (UXR IV)Location:Sydney, Australia (Hybrid – 3 days onsite, 2 days remote)Employment Type:Contract (Initial 1-year duration)Work Model:HybridAbout the RoleOne of our clients is seeking aUser Experience Researcher (UXR IV)to join one of our client projects in Sydney. This role offers the opportunity to work on impactful...

  • Lifeline Australia Lived Experience Advisory Group Expression of Interest

    2 weeks ago

    Sydney, Australia On The Line Australia Full time

    Lifeline Australia is inviting Expressions of Interest (EOI) for people to join the Lifeline Lived Experience Advisory Group (LLEAG) who want to share their insights to help improve Lifeline Australia’s outcomes. _ **About the LLEAG** The main objective of the LLEAG is to ensure the voices of people with lived experience are included throughout Lifeline...

  • Eoi - Assistant Program Officer

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **EOI - Assistant**Program Officer** - ** Employment Type**: Temporary until 21 January 2027 (2 roles) - ** Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) - ** Grade**: Clerk Grade 5/6 - ** Salary Range**: $97,027 - $107,059 p.a. base salary dependent...

  • EOI nabtrade

    4 days ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time $100,000 - $150,000 per year

    EOI nabtradeJob number: 803802Primary position location: NSW- Sydney CBDCategory: Private BankingWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we...

  • Eoi - Technicians

    1 week ago

    Sydney, Australia Transgrid Full time

    Due to business growth and internal career progression, we are currently accepting EOIs for the Substation Technicians and Transmission Line Technicians. - **Positions can be based in Orange, Wagga Wagga, Yass and Tamworth.**_. **Substation Technician - Grade 1** As aSubstation Technician - Grade 1, you will perform tasks related to the installation,...

  • EOI - Academic Sessional, Pathways

    3 weeks ago

    Council of the City of Sydney, Australia University of Notre Dame Australia Full time

    EOI – Academic Sessional, Pathways (Enabling Programs) Fremantle and Sydney Campus - Join the university that takes a personalised approach to education. - Friendly and collaborative working environment. - Level B (WA or NSW) About the university The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff...

  • High Salary! Expression of Interest

    2 days ago

    Council of the City of Sydney, Australia UNICEF Australia Full time

    Expression of Interest (EOI) - Volunteer Opportunities Posted: 08/02/2024 Closing Date: 31/12/2025 Job Type: Vacation Location: Pyrmont - NSW Job Category: Volunteer UNICEF Australia at times offers volunteer opportunities where you can both make a difference with the skills and experience you bring or learn new skills through valuable experience. Please...

  • Eoi for Sydney Metro Precast Facility

    1 week ago

    Sydney, Australia NX Blue Full time

    12hr days / 5:2 rotating roster / 4 weeks days - 4 weeks nights - Gamuda Lang O'Rourke Sydney Metro Eastern Creek Pre-Cast Facility - Penalties / Over time / Long term Works NX Blue are currently recruiting and seeking expressions of interest for Skilled Mechanical Fitters / Boilermaker / Welders. Working at the Gamuda Australia and Laing O'Rourke...