Mobile Phone Technician

2 weeks ago

Williamstown North, Australia ManMade Cycle Australia Full time

We're seeking a versatile Mobile Technician to join our team at ManMade Cycle. This all-rounder position combines technical expertise with customer service excellence, supporting our mobile device operations from order fulfillment to customer support.

Key Responsibilities

**Order Fulfillment & Operations**
- Process and fulfill online orders efficiently and accurately
- Pack products with attention to detail and quality standards
- Maintain clean and organized work environment
- Ensure inventory accuracy and proper handling of mobile devices

**Technical Support**
- Perform device resets and basic troubleshooting procedures
- Utilize online tutorials, documentation, and AI tools (LLMs) to resolve technical issues
- Stay current with mobile device technologies and repair techniques
- Document solutions and maintain knowledge base for common issues

**Customer Service**
- Provide exceptional customer service through various channels
- Answer customer inquiries about products, services, and technical issues
- Resolve customer concerns promptly and professionally
- Communicate technical information in clear, understandable terms

Required Qualifications
- Strong problem-solving skills and ability to learn independently
- Comfortable using online resources, tutorials, and AI tools for troubleshooting
- Excellent communication skills, both written and verbal
- Customer service experience preferred
- Basic understanding of mobile devices and technology
- Attention to detail and ability to work accurately under pressure
- Ability to multitask and adapt to changing priorities

Desired Skills
- Experience with mobile device repair or technical support
- **Ability to swap or replace mobile device components (screens, batteries, charging ports, etc.)**:

- **Hands-on experience with mobile device disassembly and reassembly**:

- **Familiarity with repair tools and techniques for smartphones and tablets**:

- Familiarity with e-commerce order processing systems
- Previous warehouse or fulfillment experience
- Self-motivated with strong initiative to research and solve problems

What We Offer
- Competitive salary
- Opportunity to develop technical skills in a growing industry
- Supportive team environment
- Professional development opportunities

**Job Types**: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: No less than 20 per week

Schedule:

- Fixed shift
- Monday to Friday
- No weekends

Work Location: In person

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