Retail Store Manager

About Us:

Step into the future with PTC Phone Tech & Comm, Australia's leader in Mobile & Tech Since 2009, we've grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we're on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment

About the role:

PTC is on the lookout for a motivated Store Manager to take care of our North Lakes store, lead a high-performing team, and deliver exceptional customer experiences. This unique role combines strategic leadership with hands-on repair and customer engagement. You'll not only inspire and coach your teams but also work alongside them to deliver outstanding results.

To be successful for this role, you will:

• Oversee the operations of the retail location, ensuring it meets and exceed KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire store leaders and their teams to achieve success.
• Collaborate with senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who...

• Enjoys leading diverse teams in a fast-paced environment.
• Thrives on a mix of strategic management and hands-on technical work.
• Is passionate about technology and customer satisfaction.
• Values adaptability, continuous learning, and achieving goals.

To Succeed in This Role, You Will Be…

• An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.
• Hands-On: Confident performing device repairs and supporting customers directly.
• Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
• Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
• A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
• Tech-Savvy: With a genuine passion for mobile and smart device technology.

Company Values

This role aligns closely with our company values. The Retail Store Manager is expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Competitive Salary & Bonuses: Be rewarded for driving success.

Professional Growth: Develop leadership skills and advance your career.

Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

Supportive Culture: Thrive in a collaborative, forward-thinking environment.

Employee Benefits: Enjoy staff discounts, ongoing training, and more

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported

Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.