Retail Loss Analytics Officer

**Job no**: 942375
**Work type**: Casual
**Location**: Support Office - Docklands

**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide
- Myer has always been a special place, transcending beyond just a place to work**.

**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**
- 2x ongoing casual positions available, rostered hours of around ~20 hours per week
- Great entry-level retail analytics opportunity, suitable to anyone with an keen attitude to learn about Retail Loss
- Flexible hybrid working arrangements - work from our Head Office in Docklands & work from the comfort of your own home

Myer is currently looking for 2x Retail Loss Analytics Officers to assist in the total loss analysis of all financial harm factors associated with Total Retail Loss typology. You will be working on fraud prevention and management of activities across Myer online and stores. This position drives the ongoing development and operational outcomes of the available fraud detection systems in partnership with the broader Total Retail Loss team.

**About the Role**:

- Monitors and performs fraud review for online and store transactions
- Uses fraud detection tools and reports to identify and assess potential fraudulent transactions; takes appropriate action, including escalating issues as necessary and communicating any trends to management
- Contacts customers when necessary to verify legitimate or fraudulent nature of transactions
- Assists with routine to complex inquiries from the Customer Service Centre and Online Teams
- Collaborate with the team to reduce overall exposure to fraud, reduce chargebacks, and improve the user experience for legitimate customers.
- Provide proactive insights and analysis of key risk drivers related to financial loss to enable effective risk mitigation responses. Identification, prevention and resolution of all fraud risks within internal transactional systems
- Preparation of evidence/briefs for Investigators and/or store leadership members
- Performs other job related duties or special projects as assigned

**About You**:

- Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
- Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
- Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members
- Customer service orientation with developed analytical and problem solving skills
- Self-starter possessing the ability to work independently while supporting a team environment
- Strong attention to detail and high concern for data accuracy.

**Benefits to you**:

- Generous team member discounts on all Myer products, including team-member exclusive discounts
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
- A supportive leadership and team network to set you up for success
- Career growth and succession opportunities across the business

We’d love to hear from you even if you don’t meet all the criteria listed above.

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 10 Oct 2024 AUS Eastern Daylight Time