Retail Loss Analytics Officer
3 days ago
**Job no**: 942375
**Work type**: Casual
**Location**: Support Office - Docklands
**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide
- Myer has always been a special place, transcending beyond just a place to work**.
**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**
- 2x ongoing casual positions available, rostered hours of around ~20 hours per week
- Great entry-level retail analytics opportunity, suitable to anyone with an keen attitude to learn about Retail Loss
- Flexible hybrid working arrangements - work from our Head Office in Docklands & work from the comfort of your own home
Myer is currently looking for 2x Retail Loss Analytics Officers to assist in the total loss analysis of all financial harm factors associated with Total Retail Loss typology. You will be working on fraud prevention and management of activities across Myer online and stores. This position drives the ongoing development and operational outcomes of the available fraud detection systems in partnership with the broader Total Retail Loss team.
**About the Role**:
- Monitors and performs fraud review for online and store transactions
- Uses fraud detection tools and reports to identify and assess potential fraudulent transactions; takes appropriate action, including escalating issues as necessary and communicating any trends to management
- Contacts customers when necessary to verify legitimate or fraudulent nature of transactions
- Assists with routine to complex inquiries from the Customer Service Centre and Online Teams
- Collaborate with the team to reduce overall exposure to fraud, reduce chargebacks, and improve the user experience for legitimate customers.
- Provide proactive insights and analysis of key risk drivers related to financial loss to enable effective risk mitigation responses. Identification, prevention and resolution of all fraud risks within internal transactional systems
- Preparation of evidence/briefs for Investigators and/or store leadership members
- Performs other job related duties or special projects as assigned
**About You**:
- Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
- Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
- Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members
- Customer service orientation with developed analytical and problem solving skills
- Self-starter possessing the ability to work independently while supporting a team environment
- Strong attention to detail and high concern for data accuracy.
**Benefits to you**:
- Generous team member discounts on all Myer products, including team-member exclusive discounts
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
- A supportive leadership and team network to set you up for success
- Career growth and succession opportunities across the business
We’d love to hear from you even if you don’t meet all the criteria listed above.
**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**
**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**
**Welcome Home**
**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._
**Applications close**: 10 Oct 2024 AUS Eastern Daylight Time
-
Loss Prevention Covert Officer
1 week ago
Docklands, Australia Myer Full time**Job no**: 942675 **Work type**: Limited Tenure **Location**: Pacific Fair, Various Locations, Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a...
-
Loss Prevention Clerk
2 weeks ago
Docklands, Australia Costco AU Full time*** Protects company assets from internal and external theft. Observes and reports potential safety and security hazards. Investigates potential theft, detains suspects, maintains evidence, and completes incident reports. Cooperates with local law enforcement in aiding pending investigations and testifies in court when necessary. Attends meetings and...
-
Category Analytics Partner
2 weeks ago
Docklands, Victoria, Australia Wesfarmers Health Full time $80,000 - $120,000 per yearAt Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and...
-
Analytics and Reporting Analyst
1 week ago
Docklands, Australia Medibank Full time**Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...
-
Head of Retail Media
2 days ago
Docklands, Australia Wesfarmers Health Full timeWesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts, SILK Laser Clinics & SISU Health. **About us**: Since our humble beginnings in 1910,...
-
Profit Protection Business Partner
2 weeks ago
Docklands, Australia Myer Full time**Job no**: 942922 **Work type**: Permanent / Full time **Location**: Ravenhall - National DC, Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a...
-
Retail Channel Manager
5 days ago
Docklands, Victoria, Australia AGL Energy Full time $90,000 - $120,000 per yearJoin the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...
-
People Services Advisor
2 days ago
Docklands, Australia DON Full timeChampion HR systems and deliver HR analytics insights. - Support employee lifecycle processes and HRIS implementation. - Drive continuous improvement with a 1% better every day mindset. **About Us** GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 40 sites. GWF’s product range is diverse and...
-
Complaints Officer
1 week ago
Docklands, Australia Link Group Full time**The Role** - **Multiple permanent opportunities for Complaints Officers in Collins Square, Melbourne**: - **Hybrid role (5 days/fortnight), with 100% office attendance during initial training/induction**: - **Positive and supportive team** If you are passionate about providing excellent customer service and enjoy investigating and solving issues, we’d...
-
Retail Accounting Analyst
3 days ago
Docklands, Australia Rider Hunt International Full time**Responsibilities**: **Responsibilities** - Co-ordinate and deliver the provision of accounting services, profitability, balance sheet, cash flow and performance results to the retail business in accordance with the period end close timetable - Process improvement experience across accounting processes with a strong lens in the Cash reconciliation...