Performance Advisor

1 week ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**15 month role**:

- **Provide analysis of compliance and operational measures to the Claims team and potential innovative solutions to meet icare requirements**:

- **Sydney or Newcastle CBD location**

Statutory Classes covers Suncorp’s CTP and Claims Contracts businesses, which operate within a regulated environment. As Australia’s largest Statutory insurer, Suncorp aspires to be the leading personal injury insurer across all schemes and markets nationally. The Claims Contracts business is strategically important to maintaining a national footprint within Statutory insurance markets, especially in those which are Government underwritten. The Claims Contracts business is a leading provider of out-sourced personal injury claims management services, especially within the NSW Workers Compensation scheme.

The Performance Advisor role exists to support the NSW Workers Compensation Business to achieve required performance and quality to maximise customer outcomes and minimise remuneration deductions under claims management contracts. Working closely with the Performance Senior Advisor/s to focus on performance and quality requirements specific to the needs of the Claims Contracts business and meeting performance and compliance obligations under contracts and service standards with our clients, such as icare.

The role will work collaboratively with the Claims Leadership/Teams by monitoring claims performance and quality, providing innovative solutions, and enhancing procedures.

**What you’ll do**:

- Collate results & key drivers that impact portfolio performance
- Question claims performance to drive solutions to achieve enhanced performance
- Understand Quality Assurance performance to meet obligations under the icare QA framework
- Works closely with Claims Leadership/Teams to communicate and action focus areas
- Actively promote the identification and discussion of improvements, innovations and change as a part of the claims & injury management approach.

**What you’ll bring**:

- Minimum 3 years’ experience in managing NSW Workers Compensation claims
- Experience in dealing with data and directing business attention
- Proficient with Microsoft Office including Excel and PowerPoint
- Strong Technical, Injury Management and Strategic understanding in claims
- Demonstrated ability to deliver effective claims analysis and insight.

**Our culture**:
Working as part of Suncorp you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 07 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 21 Jan 2025 AUS Eastern Daylight Time

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