Warehouse Cutomer Service Officer

**The Opportunity
**We have a new and exciting opportunity for a Warehouse Customer Service Representative to join our dynamic and growing team. This is a newly created position in new commercial operations.
**Working as part of the high performing warehouse team, the Customer Service Representative will be tasked with daily query resolution and problem solving.
**Your day, week and month will be a great combination of some or all of these things:
- **Ensure a great customer experience for all customers**
- **Ensure timely resolution of issues by following up and escalating where applicable**
- **Escalate issues if the answer is unclear, or if escalation criteria is met**
- **Play an active role in root cause identification and improvement plan for triage accounts**
- **Manage customer specific non BAU operational requirements**
- **Adhere to, and enforce compliance with all legal obligations and requirements of the enterprise**
- **Collaboratively deliver continuous improvement initiatives and leads change projects.**
- **Participate in operational meetings (including handovers) as required with accurate information on key metrics and areas of concern.**
- **Proactively use continuous improvement approaches to identify opportunities and take calculated risks**
- **Taking a high-level review of quality issues to ensure that opportunities for improvement are identified.
**About You
**You will pride yourself on your customer service capabilities. You’ll be able to talk to various members of our team and external clients. You’ll have;**
- **Warehouse and operations experience**
- **Incident investigation experience**
- **Relationship management background including external partners and business partners**
- **A passion for customer satisfaction and a “can do” attitude**
- **Proficient in computer systems such as Microsoft and Google Suite and have confidence in navigating new systems**
- **The ability to stay calm, prioritise effectively, and remain focused when under pressure**
- **Be curious and detailed: ask plenty of questions, seek root cause before determining a resolution path
**You’ll be able to;**
- **Adopt a service-oriented approach focused on early problem resolution**
- **Have confidence to resolve requests that may require engaging with various internal and external stakeholders,
**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.