Scheduler

1 week ago

Penrith, Australia 365 Care Full time

**365 Care is looking for a pro-active, enthusiastic, reliable and organised Scheduler who can start working with us immediately. Ideally you will have experience within the age care or disability sector.**

If you are a ‘people person’, have experience in scheduling, possess strong communication and administration skills, and can demonstrate a passion and empathy for helping people to retain their independence, then this position will provide you with a unique opportunity to work in a dynamic team who are making a difference to people in our local community.

**The opportunity**:

- Disability and Aged Care
- Full time role (some flexibility)
- Highly rewarding and creative culture
- We listen, value, support, coach, care and mentor our staff

**Key duties**:

- Coordination and scheduling of service delivery to our Clients;
- Maintain Carer schedules within the database system;
- On occasions, assist with out-of-business hours calls when the On-call Worker is unavailable.
- Be a team player.

**To be successful in this position, applicants must be able to demonstrate the ability to meet the following Key Selection Criteria**:

- Demonstrated experience in scheduling of people and services and having attention to detail;
- Demonstrated experience using scheduling databases, and proficiency in use of Windows and Microsoft Suite;
- Strong communication skills to liaise effectively with all parties associated with service delivery;
- A demonstrated empathy to the needs of older people and those with a disability;
- A knowledge and understanding of the in-home provision of care to the elderly or those with a disability.
- Strong organisational skills including proven ability to meet deadlines, problem solving and reporting requirements.

You will be responsible for providing exceptional customer service and administration support in a respectful and professional manner to 365 Care clients and staff, maintaining their privacy, respect, and dignity at all times.

**_ Scheduling Responsibilities:_**
- Liaise with coordinators/staff/care support manager as required to ensure consistent and requested services are being delivered.
- Respond to service requests, client & employee enquiries in a timely manner.
- Communicate with service providers, staff and clients continually building ongoing relationships.
- Answering phone, directing calls, taking detailed messages, and delivering these to staff in a timely manner.

**On Day one, we'll expect you to have**:

- Relevant/transferrable industry experience.
- Exceptional verbal, phone, and written communication skills.
- Excellent customer service skills.
- Time management skills and attention to detail.
- Have strong administrative and computer skills.
- Advanced problem solving and lateral thinking skills.
- Can work in a team and build positive relationships.
- Have an understanding and experience assisting clients within the aged care & disability sector.
- Demonstrate compassion and empathy.

**About 365 Care**:
365 Care is an Approved Provider of Aged Care and Disability services for home care packages, the NDIS and private clients. We are all about building relationships with our clients whilst assisting them to remain independent and in their homes.

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