Interaction Design Specialist

2 weeks ago

Sydney, Australia Tata Consultancy Services Full time

Experience in customer service environments and a comprehensive understanding of contact center operations and support functions.
- You have an innate curiosity and analytical mindset. You wonder why things are the way they are and will investigate things further.
- You are organized and self-motivated with the ability to work productively and effectively within a team.
- You have a strong customer focus and passion for providing an exceptional customer experience.
- You have expert business knowledge relating to customer and agent platforms such as CRMs, telephony platforms, messaging & chat systems and their associated tools.
- You possess strong relationship building skills with stakeholders from various business levels as well as key external vendors.
- You have strong analytical skills with a high level of attention to detail.
- You are proficient in Microsoft Office tools, and intermediate level SQL knowledge is preferred.

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