Expression of Interest: Ict Support Technician

5 days ago

Southbank, Australia The Good Guys Full time

The purpose of the **ICT Support Technician/Specialist Technician** position is to be responsible for administration and maintenance of school network and ICT environments. In addition, identifying, escalating and managing issues through to resolution.
- Fulltime, Part Time and Casual positions available
- Work onsite in Victorian school environment as a technical specialist
- Work autonomously with a strong mentoring program
- Set hours Mon-Fri, no on-call, no weekend work

**Responsibilities**
- Server and Network administration
- Demonstrated networking knowledge, including but not limited to: VLAN, DNS, DHCP, and TCP/IP services
- Experience in virtualisation technologies such as VMware, Hyper-V and/or Citrix
- Hands on configuration and troubleshooting of hardware like servers, firewalls, switches and wireless infrastructure is an advantage
- Interpersonal skills & ability to explain technical concepts to stakeholders at all levels
- General computer hardware and software support
- Active Directory and Group Policy management and administration skills
- Service Desk and end user device support
- BYOD management and support
- Cloud MDM Management and Configuration
- Data Protection & Disaster recovery
- Onsite/Cloud deployment including but not limited to Windows, Apple and Chrome OS
- Technical document writing including instructional and training materials for leadership and users
- Strategic ICT planning with school leadership
- Maintenance of ICT network documentation

**Qualifications**:

- Tertiary education desirable (Cert 4 in IT Systems Administration or similar preferable)
- Experience in Cloudflare
- Certification in relevant technologies (eg. vCloud, MCSA, CompTIA)
- Previous ICT/Helpdesk experience within schools highly desirable

**Personal attributes**:

- Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information to derive appropriate solutions to problems.
- A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
- Ability to troubleshoot through systematic processes of observation and elimination.

**The following attributes will be highly regarded**:

- Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
- Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
- Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools’ ICT Management.
- Prior experience supporting Specialist Technicians in delivering projects.

**Additional Information**:

- JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply_

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