Bookings Consultant

Conference Centres
- 13 Aug- Written By Human Resources

**Division/branch**: Venues and Ministry Programs

**Location**: Royal National Park (Sutherland), NSW

**Job type**: Part-time with potential for Full Time

**Closing Date**: as soon as position is filled

Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.

**About the role**:
The position purpose is to correspond with new and existing guest groups to find the best venue for their event, manage repeat bookings and expand the utilisation of Youthworks Conference Centre properties to maximise the ministry opportunities and revenue.

**Your responsibilities**:

- _**_Administration_**
- Accurately maintain and keep up to date guest records, and booking information on Booking System Venue360 and Salesforce for accounting purposes
- Assist in building and maintaining contact lists for relevant purposes including marketing campaigns
- Log enquiry phone calls and maintain record of guest details for follow up and historical reference
- Maintain Bookings inbox, respond to enquiries promptly and archive conversations in appropriate folders for follow up and historical reference
- Seek to improve the existing booking system by providing feedback of existing errors, areas for improvement and ideas of ways to ensure excellence in service to our guests
- Administration assistance as needed for the Bookings Team
- _Liaising with Guests_
- Maintain a high level of guest satisfaction through prompt and courteous contact and follow up

**_ Sales_**
- Identify opportunities to offer information and make product or service suggestions based on a guest’s needs/wants
- Work closely with new and existing guests to determine their present and future needs/wants and propose suitable services to meet these
- Prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes
- Proactively pursue all enquiry leads as and when they are identified with the aim to secure their business
- Enthusiastically and routinely seek return business with existing guests
- Build relationships with Rollover Guests to meet needs/wants for existing and future bookings
- Follow up on those guests who have not utilized Youthworks properties within a 12-month period
- Place outbound calls as per benchmarks set by management
- Provide reports on sales contacts made, realized and anticipated business opportunities

**You will need to demonstrate**:

- Experience in a Customer Service role, 3 years minimum
- Ability to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skills
- Flexible, collaborative, proactive and innovative
- Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
- Well-developed written and verbal communication skills with a focus on providing strong customer service
- A systematic and focused approach to tasks with a strong attention to detail
- An ability to work with a wide range of employees to achieve effective outcomes
- A strong work ethos
- Commitment to personal ongoing learning
- Willingness to work within an overtly Christian environment and within an Anglican organisation
- Commitment to work with Youthworks mission
- Verified and Cleared NSW Working With Children Check number for paid employment

**What we would really like you to have**:

- Experience in using CRM systems
- Business Administration qualification
- Personal Christian faith

**Additional information**:
Current drivers licence and own transport is essential as there is no public transport anywhere near the Port Hacking Conference Centres.