Customer Support Specialist

1 day ago

Adelaide Region SA, Australia TeamViewer Full time

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

**Job Description**:

- Provide the first line of support to our existing Japanese customer base with their technical and accounting issues
- Asist customers over the phone while also managing workload via the ticketing system
- Show/ demonstrate our software solutions to customers to assist solve individual challenges
- Work closely with all members of the customer support team to deliver a best-in-class experience for existing and potential customers
- Work closely with other departments as required, such as sales and the second level support team

**Qualifications**:

- Business level fluency of English and Japanese (other APAC languages are a bonus)
- Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
- Qualifications in the field of IT or other relevant technical training is advantageous
- Experience working in a fast-paced customer support role, ideally via phone and ticketing system
- Self-motivated, enthusiasm and willingness to learn
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for helping people
- Ability to pick up new software and processes quickly

Additional Information
- Contract location is **Adelaide, Australia**:

- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Competitive compensation package including company bonus, stock-based options, and regular salary reviews
- Opportunity to attend events including the Formula 1
- Enjoy quarterly team events, shared staff lunches, as well as complimentary fruit, tea, and coffee
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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