Customer Experience Consultant

2 weeks ago

Norwood, Australia Arriba Group Pty Ltd Full time

**Introduction**:
About us

At AimBig, we’re an employment services provider who’s bigger than employment. This means we support people to secure, maintain and thrive in meaningful work, and businesses of all sizes to recruit a valuable and diverse workforce.

**Description**:
The Role

An exciting opportunity available in our national Customer Contact Centre in Norwood. Are you looking for a fulfilling role where you can assist Australians to achieve their goals?

Mainly handling inbound telephone calls with a strong focus on creating exceptional customer experiences, this role supports a diverse range of customers across Australia who require support with their journey back to meaningful employment.
- Ability to work in a fast-paced environment with the skill to multi-task across various systems and screens whilst maintaining telephone contact
- Experience in understanding and working to complex administrative procedures and contractual guidelines
- Engage effectively with diverse customers who require support with sensitive and emotional matters
- Ability to clearly, accurately and concisely relay this information to a diverse range of customers
- Demonstrate excellent administration skills, computer literacy and high attention to detail
- Demonstrate strong written communication skills
- Experience in a call centre, telemarketing, or Employment Services (desirable)

**Benefits of working with us**:

- Competitive salary on offer
- Job security
- 4 additional "You Days" per year
- Phone, Laptop, and cloud-based platform, along with all the remote admin support designed to allow time to focus on your clients
- Professional development education allowances
- National footprint
- Annual flu shots
- Novates leases & flexible pay
- Fun and dynamic work environment - team building activities & celebratory events
- Growing within a connected, supportive workplace that values people first

**Skills and Experiences**:
About You
- Experience in Employment Services is highly regarded
- Ideally experience as an all rounder in Employment Services
- High attention to detail and accuracy
- Ability to set and consistently meet deadlines
- High level of customer service coupled with excellent all-round communication skills
- Planning, organisational and time management skills
- Ability to be flexible and adapt to the needs of a changing environment
- Self-motivated and particularly ‘hands on’.
- A team player
- Please note: Mandatory COVID-19 vaccinations may be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment.

Next steps

We put people first. Let’s create the future together.

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