Journey Expert

**Req ID**: 88425
**Department**: AR Migration
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a member of the Simplification Tribe, our mission is to help our customers achieve their goals by providing modern and simplified product solutions as we move towards the future of ANZ Plus, while reducing risk, cost, and complexity in our Classic portfolio.
The Simplification Tribe are known for their great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working in a group of highly engaged, diverse, and interesting people.
The Simplification Tribe are responsible for Divisional Simplification across Australia Retail, including product and service simplification, product decommissioning and paper reduction initiatives. This role will work closely with other squad members from the Tribe as well as our business partners to decommission products to support our move towards future state.
If you have existing experience in Business Analysis, Product Management or Change Management and Implementation, this role may be a great fit for you
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 month Fixed-term
**Role Location**: Melbourne or Brisbane
**Work Hours**: Full-time
What will your day look like?
As a Journey Expert within the Product Decommissioning Stream, you will be responsible for:
Delivering on squad and tribe goals to maintain our awesome team culture
Breaking down initiatives into a delivery roadmap of features, deliverables and epics
Work with your squad to facilitate collaborative sessions with our stakeholders, define user stories, write business requirements and support end to end delivery of initiatives
Analyse multiple sources of data so that we are making data-driven decisions, weighing up effort, feasibility and risk
Managing operational readiness; working with all stakeholders to ensure end to end Simplification delivery readiness and endorsements
Contributing to the ‘test & learn’ culture within the squad, encouraging best practices around reviews, quality and documentation
Supporting product and policy governance requirements
Working with our risk partners to identify and manage risks and controls for our activities
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrated experience or expertise in one or more of the following disciplines: project management, business analysis, product management, change management and implementation including customer and banker communication
Excellent stakeholder management skills, with strong influencing and relationship building ability to ensure business and customer impacts have been fully considered.
**Excellent communication skills including**: documentation, facilitation, and management skills to develop training materials, document procedure guides, update collateral and write communications.
Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.
A proactive attitude and curious mindset with the ability to explore customer needs collaboratively, using data to drive decision making
A desire to continuously learn new techniques and technologies, bringing innovative ideas into the squad.
Experience in delivering projects using Agile methodologies within dynamic, fast-paced setting as well as familiarity with agile tools such as Confluence and JIRA would be highly regarded.
CAP, Vision +, CTM experience preferred, but not required
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
13/03/2025, 11.59pm, (Melbourne Australia)