Journey Expert, Change

**Req ID**: 68871
**Department**: Business Proposition and Marketing Cluster
**Division**: Australia Retail
**Location**: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert in our Home Loans Portfolio, you’ll play a key role in helping to support customers to buy and own a home, by providing easy to use products and services. We’re passionate about meeting the needs of our customers today, while innovating to delight them tomorrow. This role is responsible for ensuring that the people and organisational impacts of projects and change efforts are effectively managed, thus helping projects to meet business, schedule and budget objectives.

As a Change & Commercialisation Journey Expert you will be part of a dynamic team that delivers home loan changes to support customers. You will work in a cross-functional team of delivery professionals with change management and system skills to support the smooth implementation of changes into processes and systems.
You will lead the Change & Commercialisation stream in the squad, managing change activities and working with a variety of stakeholders across the value chain. You will be responsible for delivering changes smoothly by effectively managing how we present, operationalise and communicate changes to end users.

To be successful in this role you will need attention to detail, experience in change management and an understanding of Home Loans. You will have excellent written and verbal communication skills, including the ability to influence stakeholder decision making.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

**As a Journey Expert, you will**:
Lead a stream of work within the squad and support the Product Owner in managing deliverables
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Engage with stakeholder throughout the policy design and delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Complete change impact assessment to understand the people and process implications of the proposed changes, including understanding of as-is and to-be processes
Work with stakeholders to develop and execute on a change plan incorporating training and communication requirements
Create and update supporting materials; including Risk Assessments, user guides and updating existing process maps where necessary

**Role Location**: 833 Collins Street, Docklands VIC
**Role Type**: 12 months fixed term

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Excellent communication skills, both written and oral, to influence a variety of stakeholders - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries
Attention to detail - as a member of a team responsible for policy delivery, your willingness to iteratively improve precision and clarity is paramount
Experience in change delivery including analysing data, defining change requirements, impact assessments, communicating change impacts to stakeholders and supporting the end-to-end implementation of a change
Ability to influence across both formal and informal networks and team structures to get things done
Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset
Prior experience in banking and Home Loans is desirable

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.