Front Office All Rounder

19 hours ago

Sydney, Australia MERCURE Full time

**Company Description**

Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people?

Mercure Sydney is on the lookout for a Full-Time Front Office All-Rounder to become part of our energetic and welcoming team.

Your responsibilities will include:

- Providing outstanding, personalised, and engaging service to make every guest feel at home.
- Managing guest check-ins and check-outs and maintaining accounts through our PMS, Opera.
- Responding to guest enquiries with a positive and solution-focused approach.
- Collaborating daily with departments like food & beverage and housekeeping to coordinate guest needs, requests, and experiences
- Ensure collection and delivery of guest luggage
- Respond to guest requests and queries
- Provide a knowledgeable, efficient and helpful information service.
- Ensuring workstations and hotel lobby remain clean and presentable

**Qualifications**
- Experience working in Front Office advantageous
- A warm and friendly demeanor and able to make genuine connections with our guests
- Be able to multi-task and effectively communicate with guests
- Have attention to details and ability to work in fast-paced environment
- Have excellent grooming and pride in presenting yourself well
- Be available to work varied shifts from early mornings to late evenings, including weekends

**Additional Information** Why Choose Us**:

- Great location at Mercure Sydney - close to all forms of public transport
- The Team You will be supported and working with a close-knit & fun team
- Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
- Access to Accor training programs using industry-leading platforms
- Access to our Employee Assistance Program for overall wellbeing

**Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.

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