Front Office

5 days ago

Sydney, Australia The Branksome Hotel & Residences Full time

Position: Front Office - All Rounder (Full-time)

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service, reflected in our above 4½ stars rating on Tripadvisor and Google reviews.

CNBC has ranked the Best Hotels for Business Travelers 2022 and awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in Australia, based on a study conducted by the market and consumer data firm Statista.

We are currently looking for exceptional individuals to join our team as full-time Front Office All-Rounders.

About the role:

- Welcome guests at check-in; cross-referencing reservation details and fare-welling guests at checkout.
- Attend to incoming calls by answering queries and providing outstanding guest service.
- Ensure all guest requests are accurately actioned with prompt follow-through.
- Create innovative ways to up-sell additional services to our guests.
- Maintain a high level of professionalism and ensure procedures are followed regarding guest confidentiality and issuing of room keys.
- Process reservations either by phone, fax, or email.
- Demonstrate a high professional telephone manner and excellent communication skills.
- Exhibit a high level of customer service at all times.
- Perform shift work, including overnight shifts, working weekends, and public holidays.
- Maintain immaculate grooming standards.

We are looking for someone with:

- Sound knowledge of Opera PMS or a similar reservation system.
- Ability to work in a fast-paced team environment.
- Strong attention to detail to ensure all data is entered correctly.
- Passion for delivering exceptional customer service.
- A ‘can do’ attitude and willingness to learn new skills.
- Excellent communication skills, including both verbal and written.
- Outstanding administration and organizational skills.
- Previous work experience in a five-star hotel in a Front Office or Reservations environment.
- Flexibility and availability to work early or evening shifts across seven days of the week, including public holidays, when necessary.
- Unlimited work rights in Australia.

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then click on ‘Apply’ now.

#J-18808-Ljbffr

  • Front Office Manager

    3 days ago

    Sydney, Australia Hyatt Hotels Corporation Full time

    Overview Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue...

  • Front Office Manager

    7 hours ago

    Sydney, Australia 25hours Hotels Full time

    **Company Description** The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience. The hotel has 109 rooms on six floors and will feature event and meeting areas,...

  • Front Office Attendant

    1 week ago

    Sydney, Australia NRMA Motoring & Services Full time

    **Are you 100% customer focused and driven to provide top notch guest experiences?** **Do you have a positive attitude, vibrant customer service skills and the ability to work as part of a dynamic front office team?** NRMA Parks and Resorts is a wholly-owned subsidiary of the NRMA - keeping people moving for 100 years. Our expanding portfolio of owned and...

  • Front Office Manager

    6 days ago

    Sydney, Australia IBIS STYLES Full time

    **Company Description** Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central. **Who We...

  • Front Office Coordinator

    1 week ago

    Sydney, New South Wales, Australia Impression Dental Group Full time $60,000 - $80,000 per year

    About the Position: About Smiles Circular Quay is seeking a highly organised and proactive Front Office Coordinator to join the team on a Part Time basis 3 days per week - Monday, Tuesday or Wednesday, and Friday.In this role, you will be the first point of contact for our patients and visitors, ensuring a positive experience and smooth operation of our...

  • Front Office

    7 hours ago

    Sydney, Australia CBRE Full time

    **Front Office** **Job ID** - 185429**Posted** - 23-Sep-2024**Service line** - GWS Segment**Role type** - Part-time**Areas of Interest** Customer Service, Facilities Management **Location(s)** Sydney - New South Wales - Australia **Join CBRE a global leader in Commercial Real Estate** **Work Your Way to suit your schedule** **Career path...

  • Front Office Supervisor

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Front Office Supervisor

    3 weeks ago

    Sydney, Australia The Star Ent Group Full time

    Overview Apply now. Job no: 533992. Work type: Permanent Full Time. Location: Sydney. Categories: Hotels, Leadership. For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia/'s premier entertainment hub. The...

  • Front Office Risk Adviser

    2 weeks ago

    Sydney, New South Wales, Australia LGT Crestone Wealth Management Limited Full time $90,000 - $120,000 per year

    LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren't working, while...

  • Front Office Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia The Sebel Hotels and Apartments Full time $60,000 - $120,000 per year

    The Sebel Quay West Suites Sydney, where chic style meets unmatched sophistication. Nestled in the historic Rocks district and just moments from Circular Quay, our hotel offers breathtaking views of the Sydney Opera House and Sydney Harbour Bridge. Our contemporary one- and two-bedroom apartments provide a luxurious retreat for our guests, while The Quartier...