Client Success Manager-apac

7 days ago

Sydney, Australia Info-Tech Research Group Pty Ltd Full time

**Duties & Responsibilities**
- Relationship Management:

- Proactively build, develop, and manage relationships with existing Members (ranging from senior C-level executives to junior professionals) over the phone to ensure engagement and maximize return on investment.
- Partner with Sales Executives to manage and retain client relationships and build Member loyalty.
- Become a strategic partner to Members by staying updated on their key challenges and opportunities.
- Client Engagement & Support:

- Drive continuous Member usage of the purchased services by connecting key business decisions and initiatives to ITRG expertise.
- Act as the main point of contact for Member support regarding their ITRG services.
- Understand and capture how Members measure value and ensure this is over-delivered throughout the contract lifecycle
- Value Delivery & Retention:

- Regularly meet with Members virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and return on investment (Key Initiative Plan).
- Onboard new Members with Sales Representatives, introducing them to their purchased ITRG services and capabilities.
- Collaboration & Product Knowledge:

- Stay updated on new ITRG product offerings.
- Work with Sales Executives to transition uncovered upsell or cross-sell opportunities.
- Collaborate with internal ITRG colleagues to maximize the value delivered to Members.

**Experience**
- 3+ years of Account Management, Acquisition or Customer Success experience, with a proven track record of success.
- Experience working in the IT Research, Advisory, and/or SaaS service delivery market (asset not must-have).

**Skills**
- Critical Thinking: Ability to assimilate complex information, determine optimal resources available (ITRG Research and/or Analyst interactions), and communicate this in a simple way.
- Internal and external communication: able to deliver the Info-Tech value proposition to Members in a clear, concise manner.
- Ability to prioritize and handle multiple requests concurrently.
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off-pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listen.

**_Info-Tech Research Group of companies_**_ _is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

LI-TG1

  • Head of Customer Success

    1 week ago

    Sydney, New South Wales, Australia PERSOL APAC Full time $120,000 - $200,000 per year

    About the RoleWe are proud to partner with one of Australia's most respected and innovative businesses to appoint a visionary Head of Customer Success. This is a strategic and hands on leadership opportunity where your expertise will directly shape customer outcomes and business performance across the APAC region.You'll be joining a well established...

  • Head of Customer Success

    1 week ago

    Sydney, Australia Dotdigital Full time

    **Head of Customer Success**: **About Us**: The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership...

  • Customer Success Manager – APAC

    4 hours ago

    Sydney, New South Wales, Australia Careers at Drata Full time $187,360 - $234,200 per year

    As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while...

  • Senior Client Success Manager

    2 weeks ago

    Council of the City of Sydney, Australia Aptitude Software Limited Full time

    We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their...

  • Head of Customer Success, Apac

    2 days ago

    Sydney, Australia Asana Full time

    At Asana, we're building work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Vanta Full time

    As a Customer Success Manager at Vanta, you will be responsible for helping keep our customers moving toward their goals and ultimately successful and happy. We're just starting to establish our APAC presence, and we're looking for motivated Customer Success Managers who will also be excited to be involved in building the foundations for our APAC business...

  • Senior Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Aptitude Software Full time $120,000 - $180,000 per year

    Aptitude's Client Success ("CS") Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization's key clients, influencing value creation and delivery activities at a senior level.The...

  • Client Success Manager

    7 hours ago

    Sydney, Australia KOR Financial Full time

    We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the...

  • Client Success Partner

    1 week ago

    Sydney, Australia Fenergo Full time

    **About Us** At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle...

  • Mid Market Client Success Manager

    5 days ago

    Sydney, Australia Rewardgateway Full time

    In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Together...