State Transport Supervisor

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**Title**:
State Transport Manager

**Department**

Operations

**Company Overview**:
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.

**Job Overview**:
The Transport Manager will oversee the transport and dispatch functions, focusing on employee development, fleet management, and third-party logistics (3PL) providers. This role emphasises driving cost efficiencies while maintaining a strong customer-centric approach.

**Key Responsibilities**:

- Identify risks and opportunities, and implement innovative solutions to enhance logistics delivery
- Source external freight carriers that meet safety, quality, environmental, and regulatory standards to fulfill customer objectives.
- Implement processes and controls for Allocators, Drivers, and Dispatch Staff to manage customer service and communication effectively.
- Manage the transport and dispatch team in line with business goals, overseeing the organisation and prioritisation of daily workload and staffing needs to meet production goals for the transport division.
- Provide strong leadership to develop team members and leverage operating systems and communication tools.
- Analyze service issues and implement changes to enhance service quality.
- Organize and prioritize daily work orders and staffing needs to meet production targets.
- Ensure compliance with health and safety, environmental, vehicle and license requirements.
- Manage third-party logistics (3PL) providers such as Qantas, Air-Road, Star Track, and Border Express to ensure cost-effectiveness, budget control, service excellence, and the smooth management of purchase orders.
- Focus on controlling costs and improving KPIs to enhance efficiency, lower operating costs, and increase profit margins while meeting budget expectations.
- Champion a ‘customer first’ approach, ensuring best-in-class customer service is delivered.
- Strategically plan driver resources and manage administrative processes.
- Ensure fleet operations comply with legislative requirements.
- Maintain close interaction with the customer service department to ensure service delivery standards are always met.
- Collaborate with key stakeholders to integrate and optimise logistics solutions.
- Analyse service failures and improve processes to enhance service quality

**Skills and Experience**:

- A minimum of seven years of prior management experience in transport and logistics.
- A diploma or degree in transport logistics is desirable
- Exceptional team management and leadership skills
- Solid knowledge of supply chain management
- High level of computer literacy
- Experienced in utilising industry-focused track and trace software/system package
- High level of attention to detail
- Ability to work calmly and efficiently in a very high-pressure environment

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.

**Employee Type**:
Permanent

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