Service Centre Consultant

2 days ago

Bendigo, Australia State Trustees Limited Full time

Bendigo, Edward St
- $35.78 per hour + super
- Part-time, 12-month fixed-term contract
- 19 hours per week, negotiable days Monday to Friday
- Full-time commitment required for the first two weeks during training
- Applications close: 16th October 2024

About Us
At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.
Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
About the Role
As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-month fixed-term contract with the potential for ongoing employment. You'll work part-time, 19 hours a week, with shifts starting between 8:30am or 9:00am on negotiable days, Monday to Friday.
Please note, the first two weeks will require full-time commitment for the comprehensive training schedule, ensuring you're fully prepared for the role.
Skills and Experience
- Proven success in dynamic, client-focused, and team environments
- Customer service background, call centre experience is advantageous
- Strong professional communication skills, maintaining composure under pressure
- Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
- Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities

Employee Benefits
- Hybrid work. One-off work-from-home set up payment
- Generous leave entitlements including surrogacy and gender transition leave
- Health and wellbeing programs and resources
- Diversity, Equity and Inclusion programs
- Discounts with selected retailers through our dedicated reward and recognition platform
- School holiday program reimbursement payments
- Free, confidential, 24/7 access to counselling services
- State Trustees product discounts including free Wills
- Discover the full benefits and opportunities by visiting our careers page at State Trustees.

How to Apply

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